Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Aneeqa Razi

Ottawa,ON

Summary

Detail-oriented dental professional with experience providing direct patient care and office management in busy dental practices. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Customer Relationship Manager

Avotax
06.2021 - 09.2023
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Created customer support strategies and managed customer relations to increase customer retention.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Developed and implemented standards for staff to provide consistent service to customers.

Operations Coordinator

Mekael Consultants
06.2018 - 05.2021
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Associate Dentist

Bahria Town Hospital
10.2015 - 09.2016
  • Completed consultations with patients for treatment plan.
  • Created individualized treatment plans to maintain or restore oral health of patients.
  • Collaborated with senior professionals to plan dental treatments.
  • Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
  • Interpreted X-rays to make accurate diagnoses and treatment decisions.
  • Administered care in emergency situations to treat tooth injuries.

Dental Officer

Armed Forces Institute Of Dentistry
09.2014 - 10.2015
  • Developed and implemented treatment plans for patients based on diagnosis.
  • Provided preventive care and guidance to promote good dental hygiene.
  • Improved patients' oral health by educating on better brushing and flossing habits.
  • Took impressions for retainers and appliances.
  • Treated periodontal disease through scaling and root planning.
  • Checked teeth for signs of decay by assessing visually, manually and via radiography to recommend treatment options such as fillings and sealants.
  • Filled cavities using composite and amalgam materials.

Education

Bachelor of Science - Dental Surgery

Fatima Jinnah Dental College
Karachi, Pakistan
2014

Skills

  • Patient Relations
  • Dental Office Administration
  • Patient Scheduling
  • Office Management
  • Medical Records Management
  • Dental Impressions
  • Dental Radiography
  • Sanitation Protocols
  • Dental Staff Assistance
  • Emergency Response

Languages

English
Urdu
Hindi

Additional Information

  • Asia Pacific Dental Congress
  • Symposium on Dentine Hypersensitivity
  • 2nd International Implantology Symposium
  • 1st National Conference on Primary Dental Health
  • 1st International Conference of Pakistan Prosthodontic Association
  • 3M ESPE Expert Conference Pakistan Dental Community
  • Continuing Dental Education Program on Gingivitis & Periodontitis
  • Pakistan Dental Association Congress

Timeline

Customer Relationship Manager

Avotax
06.2021 - 09.2023

Operations Coordinator

Mekael Consultants
06.2018 - 05.2021

Associate Dentist

Bahria Town Hospital
10.2015 - 09.2016

Dental Officer

Armed Forces Institute Of Dentistry
09.2014 - 10.2015

Bachelor of Science - Dental Surgery

Fatima Jinnah Dental College

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Aneeqa Razi