Aneela Yasmeen
Summary
Experienced IT professional with a solid foundation in installing, maintaining, and configuring diverse PC setups, printers, and networks. Advanced proficiency in MS Office, MS Exchange, Active Directory, and Windows servers. Demonstrated excellence in verbal and written communication, coupled with strong interpersonal and customer service skills. Adept at managing multiple tasks in a high-volume environment, with a keen attention to detail. Self-motivated, energetic, and adaptable, always eager to learn and master new technologies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Coordinator
Taggart Group of Companies
01.2023 - Current
- Provided technical guidance, training, and support for employee inquiries and issues related to computer systems, software, hardware, telecommunication systems, user and email accounts, following the ticketing system and procedures
- Delivered support through remote access, telephone, and direct interaction across all office locations
- Handled IT service requests including administration, installation, and deployment for desktops, laptops, and mobile devices
- Investigated and resolved application issues, performing troubleshooting for hardware, network connections, printers, photocopiers, and software problems
- Conducted research on technical issues and documented the solutions in the knowledge base
- Participated in various IT projects, collaborating with different departments and meeting multiple deadlines
- Supported field technology deployments and PC configurations, ensuring documentation was accurate and completed promptly
- Ensured all technical issues were recorded and escalated to the appropriate team through the ticketing system
- Managed the onboarding and offboarding processes for employees, overseeing account setups and terminations, and providing the required training
- Provided on-call support and worked with the security officer to resolve tickets related to security concerns.
System Administrator / IT Infrastructure Specialist
Ayfa Consultants - Technical Training Program
01.2021 - 01.2022
- Managed multi-site VMware, vSphere, and vCenter environments, overseeing administration and maintenance tasks
- Conducted upgrades of domain controllers from 2012 to 2016, including DNS, DHCP, GPO, Active Directory, and Azure Active Directory synchronization
- Upgraded vSphere environment from version 6.0 to 6.5, ensuring smooth transition and optimal performance
- Installed, patched, and provided support for ESXi servers, with responsibilities encompassing design and implementation of Private Cloud infrastructure for internal bank clients
- Proficient in PowerShell scripting for automation and task optimization
- Led disaster recovery implementations and configured VMware vSphere environments with features such as HA, DRS, and SDRS
- Troubleshoot performance issues on VMware infrastructure, addressing concerns with agility and precision
- Managed and configured Active Directory environments both on-premises and in Azure, including AD connect and Azure Policies
- Analyzed technical issues and provided troubleshooting support for storage and SAN fabric servers
- Executed migrations between VMware versions (e.g., from 6.5 to 6.7) using PowerShell, PowerCLI, and CSV scripts
- Installed and configured Windows Servers (2008/2012/2016) alongside Active Directory services.
Business Relationship Manager
Ledcor Technical Services
01.2017 - 01.2019
- Responsible for regional sales of Telus products for business within designated area
- Worked with business to assess their needs, build intimate consumer relationships, and provide the best solution from the array of company products
- Completed market analysis and spoke to local vendors to create business leads
- Create value propositions based on discovered requirements at strategic level with customer
- Negotiated rates, managed expectations, and processed documentation after completion of sale
- Provided progress reports, updates, and sales data using Excel
- Participated in the review of several sales documents, such as: Systems Prospectus (Systems Requirements Analysis), Systems Delivery Specs, User Procedure Documents, Training Documents
- Experience in using Salesforce software.
Administrative Lead
Farani-Taylor Law Solicitors
01.2016 - 01.2017
- Prepared and modified documents including correspondence, reports, drafts, memos and emails
- Performed data entry and document handling for legal proceedings
- Expressed exceptional customer service skills, over the phone and in person, with customers and internal departments.
Administrative Assistant
Department of National Defence (DND-Ottawa)
01.2015 - 01.2016
- Highly skilled in maintaining digital filing systems for records and messages
- Maintained and updated filing, inventory, mailing, and database systems.
Education
Advanced Business Administration Diploma - International Business -
Algonquin College
Ottawa, ON01.2016
Skills
- Technical Troubleshooting
- Application support
- Hardware and Software Configuration
- Help Desk Support
- Microsoft Windows and Office
- Ticketing System Knowledge
- Issue Troubleshooting
- Azure Active Directory
- Intune device management
- Office 365 Administration
- ITIL Service Management
- MS Exchange Server
Certification
- Microsoft Azure Administrator (Completed)
- ITIL 4 Foundation - IT Service Management Certification (Completed)
- Microsoft Azure Security Technologies (AZ 500- In progress)
- Azure DevOps (AZ 400- In progress)
Languages
English
Full Professional
Hindi
Full Professional
Timeline
IT Support Coordinator
Taggart Group of Companies
01.2023 - Current
System Administrator / IT Infrastructure Specialist
Ayfa Consultants - Technical Training Program
01.2021 - 01.2022
Business Relationship Manager
Ledcor Technical Services
01.2017 - 01.2019
Administrative Lead
Farani-Taylor Law Solicitors
01.2016 - 01.2017
Administrative Assistant
Department of National Defence (DND-Ottawa)
01.2015 - 01.2016
Advanced Business Administration Diploma - International Business -
Algonquin College