Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Aneela Fida

Milton,ON

Summary

Analytical System Administrator with substantial experience in overseeing enterprise IT infrastructures, including Windows Server administration, VMware virtualization, Citrix environments, and hybrid cloud solutions. Adept at deploying, configuring, and maintaining Microsoft Azure services, Active Directory, and security protocols such as MFA, RBAC, and access control. Expertise in virtualization technologies (VMware vSphere, Citrix XenApp/XenDesktop) and cloud infrastructure automation to streamline resource utilization and ensure secure, scalable IT environments. Skilled in monitoring, troubleshooting, and optimizing systems using tools like Azure Monitor, SolarWinds, and WSUS for high availability and performance. Strong communication and collaboration skills, with the ability to support end-users, create clear documentation, and work cross-functionally to deliver efficient IT solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

System Administrator

Midwest Trading
Mississauga, Canada
05.2021 - Current
  • Upgraded Microsoft Active Directory from Windows Server 2019 to 2022, enforced group policies, and optimized replication/backups for reliability.
  • Administered Azure infrastructure (VMs, Resource Groups, AVD, networking, storage) with automation using ARM templates.
  • Monitored and maintained systems using Azure Monitor, SolarWinds SAM, WSUS, and PowerShell for proactive management.
  • Managed VMware ESXi (v6-v7), including HA, DRS, vCenter, vMotion migrations, snapshots, and performance monitoring.
  • Deployed large-scale solutions such as imaging 200 devices with Clonezilla and configuring network devices (routers, switches).
  • Spearheaded a 5-years IT infrastructure upgrade project, migrating on-premises servers to a secure hybrid cloud environment using Microsoft Azure.
  • Achieved 40% faster account setup and minimized unauthorized access by implementing RBAC to strengthen security.
  • Implemented AD Federation Services, SSO, MFA, and SSPR, improving secure and seamless user access across applications.
  • Integrated on-prem Active Directory with Azure Entra ID, enabling hybrid identity management.
  • Strengthened cloud security with NSGs, VNet configuration, SAS tokens, and Azure Key Vault for sensitive data protection.

Customer Service Representative

Canada Post
Milton, Canada
11.2020 - 01.2025
  • Conducted system checks, stock monitoring, and invoice validation for accuracy.
  • Delivered internal audits on shipping, billing, and mailing records to drive accurate financial reporting.
  • Supported in procurement documentation, expense tracking, and budget monitoring, preparing cost summaries for management.
  • Drove compliance with security, identity verification, and financial transaction regulations.
  • Managed high customer volume during staff shortage, ensuring smooth operations and excellent service.
  • Recognized for exceptional performance and dedication with a gift card award.
  • Enabled real-time data retrieval and efficient case resolution by implementing enterprise-based software (EST 2.0).

Customer Service Representative

Reliance Home Comfort
Toronto, Canada
05.2016 - 05.2020
  • Utilized Avaya One-X Agent in Citrix Receiver to handle inbound and outbound customer care calls.
  • Operated call scripts and account systems simultaneously to resolve issues and deliver service solutions.
  • Managed call queues, call transfers, and team collaboration using Avaya system tools.
  • Organized quality call records and supported KPI achievement through Avaya reporting facilities.
  • Reduced repeat Citrix support tickets by 30% and improved user productivity by creating a step-by-step troubleshooting guide for recurring login and access issues.
  • Maintained data security and compliance while operating in a virtualized call center environment.

Education

Diploma - Information Technology

NetSoft College of Technology
Mississauga, ON

Bachelor of Arts -

Model Town College
Lahore

Skills

  • Cloud Administration (Microsoft Azure)
  • VMware Administration
  • Infrastructure Management
  • Microsoft SCCM
  • Citrix System Administration
  • Active Directory & Identity Management
  • Windows Server Management
  • Security & Access Control (MFA, RBAC)
  • Virtualization & Infrastructure Management
  • Backup & Disaster Recovery
  • Cloud Management
  • Asset Management
  • Citrix XenApp
  • Citrix XenDesktop
  • Microsoft Windows Server (2016/2019/2022)
  • CentOS
  • DNS
  • DHCP
  • Microsoft SQL
  • System Monitoring Tools

Websites

Certification

  • Microsoft Certified: Azure Virtual Desktop (AZ-140)
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Endpoint Administrator (MD-102)
  • Microsoft Certified: Azure Database Administrator Associate (DP-300)
  • Citrix Certified Associate - Virtualization (CCA-V)
  • Microsoft Certified: Microsoft 365 Administrator (MS-102)
  • Microsoft Certified: Identity and Access Administrator Associate (SC-300)
  • VMware Certified Professional - Data Center Virtualization (2V0-21.23, 2025)
  • Cisco Certified Network Associate (CCNA)

Timeline

System Administrator

Midwest Trading
05.2021 - Current

Customer Service Representative

Canada Post
11.2020 - 01.2025

Customer Service Representative

Reliance Home Comfort
05.2016 - 05.2020

Diploma - Information Technology

NetSoft College of Technology

Bachelor of Arts -

Model Town College
Aneela Fida