Aneela Fida
Milton,ON
Summary
Customer-focused professional with over 8 years of experience in retail, customer service, and administrative support across high-paced environments, including Canada Post Inc., and Reliance Home Comfort. Proven ability to resolve customer issues, manage transactions, and support daily operations with attention to detail and efficiency. Skilled in team collaboration, inventory management, and training new staff. Strong interpersonal skills, with a growing interest in transitioning into IT or cloud-based support roles, backed by Microsoft Azure and Active Directory training.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Canada Post Inc
Milton, Ontario
11.2020 - 04.2025
- Processed domestic and international transactions, including parcels, payments, money orders, and MoneyGram.
- Managed inventory and maintained floor displays, including high-value items like gold and silver coins.
- Utilized inventory management software to track and maintain stock accuracy.
- Trained and mentored new employees during their onboarding and initial 50 days.
- Operating the RPS POS system (custom Innova post/IBM solution) for customer transactions, money orders, and parcel management.
- Familiarity with backend updates, such as cloud-based SAP migration, impacting billing and invoicing.
Customer Service Representative
Reliance Home Comfort
Toronto, Ontario
05.2018 - 05.2022
- Used Avaya One-X Agent to manage high volumes of inbound and outbound customer service calls efficiently within a Citrix Receiver environment
- Navigated call scripts and account systems simultaneously to resolve issues and provide solutions in real time
- Monitored call queues, transferred calls, and collaborated with internal teams via Avaya interface
- Maintained detailed call records and supported KPI goals using Avaya call logs and reporting tools
- Ensured data security and compliance by working within a virtualized call center infrastructure
Education
Diploma - Infrastructure Analyst
NetSoft College of Technology
Toronto, ON12-2025
Bachelor of Arts -
Model Town College of Lahore
Lahore, Pakistan01-2000
Skills
- Customer service
- Database management
- Data entry
- Key holder experience
Certification
- Microsoft Certified: Azure Virtual Desktop - (AZ-140)
- Microsoft Certified: Azure Administrator Associate Professional (AZ104)
- Microsoft Endpoint Administrator (MD- 102)
- Azure Database Administrator Associate (DP- 300)
- Citrix Certified Associate- Virtualization( CCA-V)
- Microsoft 365 Administrator (MS-102)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- VMware Certified professional - Data Center Virtualization 2025 ( 2V0 21 .23)
- Anti-Money Laundering and Anti-Terrorist Financing Certificate.
Gained knowledge of FINTRAC regulations, KYC procedures, risk-based approach, and suspicious transaction reporting. - Transportation of Dangerous Goods (TDG) Certification
References
References available upon request.
Timeline
Customer Service Lead
Canada Post Inc
11.2020 - 04.2025
Customer Service Representative
Reliance Home Comfort
05.2018 - 05.2022
Diploma - Infrastructure Analyst
NetSoft College of Technology
Bachelor of Arts -
Model Town College of Lahore