Customer-focused professional with over 8 years of experience in retail, customer service, and administrative support across high-paced environments, including Canada Post Inc., and Reliance Home Comfort. Proven ability to resolve customer issues, manage transactions, and support daily operations with attention to detail and efficiency. Skilled in team collaboration, inventory management, and training new staff. Strong interpersonal skills, with a growing interest in transitioning into IT or cloud-based support roles, backed by Microsoft Azure and Active Directory training.