Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ane Souskanh

Gatineau

Summary

  • Knowledgeable and dedicated customer service professional with extensive experience in restaurants industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Nutrition Services Attendant

General Hospital Of Ottawa
Ottawa
09.2015 - Current
  • Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
  • Developed nutrition plans addressing individual patient diabetes and food allergies.
  • Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
  • Chopped vegetables, butchered meats and whisked sauces to prep food for service.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Collaborated with advanced skilled and experienced cooks to prepare high-quality meals.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Oversaw care and maintenance of kitchen equipment.
  • Handled portion control activities according to specified instructions provided by chef.
  • Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.

Chef

Les Filles de la Sagesse
Ottawa
05.2015 - 10.2015
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Oversaw grill, stove and oven and cleaned equipment after every shift.
  • Collaborated with staff members to create meals for large banquets.
  • Maintained well-organized mise en place to keep work consistent.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.

Server

La Papaye Verte
Gatineau
01.2006 - 10.2012
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Cable TV Installation Technician

Hopital Inc.
Ottawa
02.2005 - 01.2006
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Repaired and updated equipment to conform to company-wide standards.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.

Education

Diploma - Culinary Arts

Relais De La Lièvre-Seigneurie
Gatineau, QC
01.2015

High School Diploma -

Centre L’Escale
Gatineau, QC
05.2006

Skills

  • Medical Attention
  • Employee Guidance and Motivation
  • Verbal and Written Communication
  • Meal Preparation
  • Menu Planning
  • Attention to Detail
  • Customer Service
  • Image Editing

Accomplishments

In Japan 2011, i went hiking at Mount-Fuji starting from the bottom to the summit of the mountain in only five hours.


In 2021, i had been biking from my house to my job, it liked thirty kilometers per day for one year.

Timeline

Nutrition Services Attendant

General Hospital Of Ottawa
09.2015 - Current

Chef

Les Filles de la Sagesse
05.2015 - 10.2015

Server

La Papaye Verte
01.2006 - 10.2012

Cable TV Installation Technician

Hopital Inc.
02.2005 - 01.2006

Diploma - Culinary Arts

Relais De La Lièvre-Seigneurie

High School Diploma -

Centre L’Escale

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Ane Souskanh