Andy Van Kuyk
Kamloops,BC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, B2B sales and contract management. Recognized for exemplary customer service and team collaboration.
Overview
28
28
years of professional experience
Work History
General Manager
Nutters Everyday Naturals
Kamloops, BC
01.2022 - Current
- Tracked monthly sales to generate reports for business development planning.
- Designed sales and service strategies to improve revenue and retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created schedules and monitored payroll to remain within budget.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Led employee evaluations with constructive feedback to boost performance.
General Manager of Operations
Gourmet Greens Produce Market
Kamloops, BC
01.2008 - 01.2022
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Developed and implemented operational policies and procedures to improve efficiency.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting B2B client relationships.
- Hired and onboarded team members to meet immediate and expected demand.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
Production Manager
Ballard Power Systems
Burnaby, BC
04.1996 - 01.2008
- Applied lean strategies to implement operational enhancements, promote efficiency and cut costs.
- Coordinated production requirements with material handling and staffing functions.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Collaborated with leadership to develop production department budget and forecast.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Built rapport with international business contacts, overseas suppliers and equipment manufacturers.
- Resolved problems impacting plant safety and product output with skilled management teams, supply chains and the maintenance department.
- Implemented 5S initiatives to enhance department productivity and reduce waste.
- Met or exceeded target for on-time customer shipments.
Education
Advanced Diploma - Leadership And Management
BCIT
Burnaby, BC02-2005
Skills
- Project Management
- Business Development
- Sales
- Supply Chain Management
- Contract Negotiations
- Customer Relationship Management
- Customer Retention
- Purchasing
- Process Improvements
- Team Player
- Budget Forecasts
- Facility Management
- Training and Coaching
- Team Leadership
- Retail Inventory Management
- Revenue Generation
- Payroll Management
- Operations Management
Timeline
General Manager
Nutters Everyday Naturals
01.2022 - Current
General Manager of Operations
Gourmet Greens Produce Market
01.2008 - 01.2022
Production Manager
Ballard Power Systems
04.1996 - 01.2008
Advanced Diploma - Leadership And Management
BCIT
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