AMARLIA WHITE
OAKVILLE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative II - Technical
Moneris Solutions Corp
07.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Diagnosed and troubleshot hardware, software and network issues.
- Contributed to team discussions and brainstorming sessions
Call Taker / U.S Freight Coordinator
Midland Transport
07.2018 - 02.2023
- Call Taking/Data entry using AS400
- Dealt with U.S Customs and border clearance
- Processed IN-BOND shipments
- Filing/organizing/other administrative tasks as needed
Cross Border Customer Service Specialist
Livingston Intl
03.2016 - 07.2018
- Call Taking/Recorded each incoming call in the DCC tracker
- Assist in training/coaching new hires
- Handle complaints and dealt with them accordingly
- Track, flagged and update cross border shipment status using Ipro, Lois or Locus
CSR / Shipping Clerk
Ryder Canada
05.2015 - 02.2016
- Made shipping/receiving appointments
- Order taking, dealt with customer complaints
- Responded to customer requests for products, services, and company information.
CSR / Receptionist
NRG Hair Salon
11.2012 - 05.2015
- Receive payment and record receipts for services
- Scheduled appointments, maintain and update appointment calendars
- Take orders for merchandise and send them to proper stations to be filled
- Weekly schedule -scheduled associates and managers for upcoming work week
- Greet clients entering establishment, determine nature and purpose of visit and direct them to specific stations
Education
Pre-Health Science Diploma -
Seneca College
04.2022
O.S.S.D -
St. Edmund Champion S. S
01.2012
Skills
- Contingency planning
- Analytical thinking
- Attention to detail
- Product and service solutions
- Stress tolerance
- Team Player
Timeline
Customer Service Representative II - Technical
Moneris Solutions Corp
07.2023 - Current
Call Taker / U.S Freight Coordinator
Midland Transport
07.2018 - 02.2023
Cross Border Customer Service Specialist
Livingston Intl
03.2016 - 07.2018
CSR / Shipping Clerk
Ryder Canada
05.2015 - 02.2016
CSR / Receptionist
NRG Hair Salon
11.2012 - 05.2015
Pre-Health Science Diploma -
Seneca College
O.S.S.D -
St. Edmund Champion S. S
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