Andy Shibata
Calgary,AB
Summary
Dynamic business leader with a proven track record at Edge Tile Design, excelling in operations management and customer relations. Skilled in business planning and documentation, I foster strong partnerships and consistently achieve client satisfaction. My proactive approach and strategic insights drive efficiency and enhance service quality, ensuring lasting success in competitive markets.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Edge Tile Design
06.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Partner
Gemini Construction
03.2005 - 10.2020
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner/Operator
Edge Tile Design
06.2019 - Current
Partner
Gemini Construction
03.2005 - 10.2020