Andy Schilling
NEWMARKET,ON
Summary
Experienced automotive specialist with a strong background in sales and service across Audi and Pfaff brands. Skilled in resolving customer concerns through effective communication, organization, and teamwork. Proven ability to adapt and excel in diverse roles, consistently delivering high-quality results.
Overview
8
8
years of professional experience
Work History
Service Advisor
Audi Vaughan
Vaughan, Ontario
02.2026 - Current
- Promoted Audi services and products to enhance customer experience.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Communicated effectively with technicians regarding vehicle issues and service needs.
- Assisted clients with service inquiries & problem solving.
- Promptly responded to customer inquiries via phone, email or in person.
- Upsold additional products or services during customer interactions.
Concierge Sales Assistant
Pfaff Auto
Vaughan, Ontario
10.2021 - 01.2026
- Provided an elevated concierge experience to our select clientele.
- Assisted clients with inquiries, offering detailed information about vehicle features and options.
- Developed strong relationships with clients to ensure repeat business and satisfaction.
- Coordinated appointments and managed schedules for vehicle services and test drives.
- Managed new & used car deliveries, prepping vehicles & paperwork.
Sales Assistant
Pfaff Leasing
Vaughan, Ontario
08.2018 - 10.2021
- Coordinated vehicle inventory management and organization tasks.
- Provided administrative support & vehicle delivery preparation (including detailing & licensing)
- Maintained & displayed 'Pfaff Values' consistently, took pride in the job at hand and did whatever was necessary to complete any tasks required.
Education
High School Diploma -
Craig Kielburger Secondary School
Milton, ON07-2017
Skills
CDK and One-Eighty expertise
- Vehicle service coordination
- Problem solving
- Effective communication & strong work ethic
- Complaint resolution
- Punctuality
- Technical knowledge on Audi & other supported Pfaff/Lithia manufacturers
- Organizational skills
- Team collaboration
Timeline
Service Advisor
Audi Vaughan
02.2026 - Current
Concierge Sales Assistant
Pfaff Auto
10.2021 - 01.2026
Sales Assistant
Pfaff Leasing
08.2018 - 10.2021
High School Diploma -
Craig Kielburger Secondary School