Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andy Roberts

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional service to client. Stays calm under pressure and responds quickly and effectively to emergency situations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Community Support Worker

PDSCL
05.2021 - 04.2022
  • Provided support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Planned and hosted on- and off-campus community service activities.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Assisted in implementation of community support services in alignment with needs.
  • Produced crisis management and intervention plans for communities in need.
  • Established networks to increase community awareness of new programs.
  • Advocated for clients for comprehensive service delivery and linkage to Penticton hospital, veterans' benefits opportunities, and community agencies.

Community Support Worker

Men's shelter Our House
01.1997 - 09.2001
  • Planned and hosted on- and off-campus community service activities.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Provided support to affected residents and victims and assisted addicts in developing long-term recovery plans and goals.

Education

Associate of Arts - Community Support Worker

Okanagan College
Penticton, BC

Skills

  • Medication Administration
  • Constructive Feedback
  • Data Entry
  • Victim Assistance
  • Community Service Programs
  • Safety Behaviors
  • Rehabilitation Services
  • Client Needs Assessment
  • Daily Logs
  • Cleaning Products
  • Supporting Daily Living Needs
  • Behavior Modification
  • Treatment Recommendations
  • Emergency Situations
  • Writing Client Reports

Accomplishments

Administered CPR until the ambulance arrived.

Administered first aid - administered care during a crisis.

Assisted individuals with daily life skills, social skills and /or behavior management.

Conducted client interviews for intake.

Provided case management services to clients in need.

Experienced in mental health services, supportive housing programs, group facilitation and working with clients with complex mental health needs.

Responsible for remaining aware of current issues regarding the clients, following existing programs and individual Care Plans, and documenting activities and significant observations in the clients' charts, progress notes and Communication book.

Organized and maintained client records and case files.

Assisted with development of basic skills to function appropriately in the community.


Certification

Emergency First aid Level 1 - Community Care

Foodsafe Level 1

Employee Health and Safety Training

Evacuation Plans and Procedures Training

Using a Fire Extinguisher Training

Personal Protective Equipment Training PPE

Infection Prevention and Control Training

Workplace Violence and Harassment Training

Sanitation and Safety Certified

Hazard analysis and critical control points HACCP

Workplace Hazardous Materials Information System

WHIMIS





Timeline

Community Support Worker

PDSCL
05.2021 - 04.2022

Community Support Worker

Men's shelter Our House
01.1997 - 09.2001

Associate of Arts - Community Support Worker

Okanagan College
Andy Roberts