Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Andy Owala

North York,Ontario

Summary

Organized and very dependable professional, successful at managing multiple priorities with a positive attitude and delivers results very punctually in both accuracy and time. Over 9 years of customer service experience in IT, Travel and retail support roles. Eagerly seeking to secure entry-level IT Support position.


Ready to help achieve and secure company goals and targets while bringing a welcoming personality to the team.

Overview

10
10
years of professional experience
3
3

Certifications

Work History

Dasher / Delivery Driver

DoorDash
Toronto, ON
12.2021 - Current
  • Ensuring high customer satisfaction resulting in a 4.96 Customer Rating.
  • Over 550 Lifetime Deliveries made.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Logged all earnings, mileage in excel.
  • Determined quickest and safest routes for delivery by using prior knowledge, planning and organizational skills.

Customer Service Agent

Air Canada
Toronto, ON
02.2022 - 06.2022
  • Handled high volume inbound calls (5-10 calls per hour) in a professional customer focused manner.
  • Used Amadeus Altea Reservation system to handle new or modify existing bookings per each caller's request.
  • Provided information regarding flights, ticket fares, special offers and other travel related products.
  • Advised on travel restrictions and requirements.
  • Help desk user support for aircanada.com and flight passes.
  • Communicated with clients regarding account services, statements, and balances.
  • Recommended products to customers and suggested other options if preferred product was unavailable.

Grocery Clerk & Receiver / Front End Associate

Sobeys
Toronto, ON
09.2017 - 01.2022
  • Trained new employees to be more effective and meet the company standards.
  • Led and oversaw several 3-6 person teams to complete larger tasks.
  • Managed inventory records/counts.
  • Devised methods to solve overstock area overflow.
  • Recorded information on damaged products for inventory count.
  • Forklift and manual pallet-jack operation.
  • Created displays for upcoming sales or new products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Priced items and bar code verification.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Completed regular cycle counts and inventory audits.

ICT Technician

Communication Technologies Workshop Centennial College
Scarborough, ON
09.2017 - 04.2018
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Repaired various devices (Android and Apple smartphones, tablets, laptops & desktops, gaming consoles, etc).
  • Recorded steps done meticulously to keep track of parts or better methods.
  • Referred customers to other sources and services offered.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Windows and Linux installations.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Set up and maintained user accounts and client access.
  • Recovered critical information from data back ups to restore functionality.

Sales Associate

Goodwill
Newmarket, ON
09.2012 - 06.2015
  • Assisting in carrying in/out heavy furniture and appliances brought in or bought by customers.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.

Cashier/Sales Associate/Truck Pickup

Habitat for Humanity Restore
Newmarket, ON
11.2013 - 08.2014
  • Merchandised and logging sizes dimensions of products.
  • Truck donation pickup assistance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Diploma - Computer Systems Technician

George Brown College
Toronto, ON
2023

Certificate of Technical Studies - Computer Repair And Maintenance

Centennial College
Scarborough, ON
04.2018

Skills

  • Installing and managing Operating Systems, Servers and Networks (Cisco Routers)
  • Computer Repair
  • Microsoft Windows Server
  • Amadeus Altea Reservation Desktop
  • Microsoft SQL Server 2019
  • AWS
  • MySQL
  • Microsoft Office
  • VISIO
  • Linux
  • Adobe Photoshop
  • Adobe Premiere
  • PowerShell
  • Payment Collection
  • Order Verification
  • GPS Navigation
  • Valid Driver's License
  • Time Management
  • Efficient Routing
  • Delivery and Trip Logs
  • Routine Maintenance
  • Customer Inquiries
  • Heavy Lifting
  • Motor Vehicle Operation

Websites

Certification

  • Ontario Driver’s License G
  • CCNA Routing and Switching: Routing and Switching Essentials, Cisco Networking Academy - Feb 2022
  • CCNAv7: Switching, Routing, and Wireless Essential, Cisco Networking Academy - Apr 2020

Timeline

Customer Service Agent

Air Canada
02.2022 - 06.2022

Dasher / Delivery Driver

DoorDash
12.2021 - Current

Grocery Clerk & Receiver / Front End Associate

Sobeys
09.2017 - 01.2022

ICT Technician

Communication Technologies Workshop Centennial College
09.2017 - 04.2018

Cashier/Sales Associate/Truck Pickup

Habitat for Humanity Restore
11.2013 - 08.2014

Sales Associate

Goodwill
09.2012 - 06.2015

Diploma - Computer Systems Technician

George Brown College

Certificate of Technical Studies - Computer Repair And Maintenance

Centennial College

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Andy Owala