Andy Lam
San Jose
Summary
Boy Scout of America has taught me strong basic skills to prepare me in life such as communication, life, and leadership skills through variety of merit badgesm summer camps, and community services. I started my journey as a Webelo (Cub Scout) then worked my way to Eagle Scout.
As a stocker/cashier associate at Dollar Tree, it was my first work experience off any kind and I learned how to deal with customers while managing product places in a retail store. This is where I learned time management so I can fit in school work and nonflexible work schedules.
Done a lot of volunteer work through my high school days such as community services because I love giving back to people and expect nothing in return. I've learned how to interact with people and build social skills because of that.
I'm pursuing Cybersecurity because of my past experiences of hackers and threats. As a kid, I was easily manipulated by non-legitimate ads and I would fall for them by giving away my personal information as I didn't know any better. I want to ensure that everyone is safe when browsing through the web and people don't take advantage of the elderly or children to gain profit out of them
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service & Temple Support Volunteer
Local Vietnamese Buddha Temples
03.2024 - 06.2025
- Assisted in organizing community events and cultural celebrations at local Buddhist temples.
- Supported daily operations by maintaining cleanliness and orderliness of temple facilities.
- Engaged with visitors to provide information about temple activities and services offered.
- Collaborated with volunteers to prepare meals for community outreach programs.
Stocker/Retail Sales Associate Cashier
Dollar Tree
05.2024 - 12.2024
- Restocked shelves efficiently to ensure product availability and optimize customer experience.
- Organized inventory in backroom, maintaining cleanliness and accessibility for quick retrieval.
- Assisted with unloading shipments, verifying product quantities against invoices for accuracy.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Stocked shelves to match planogram images and instructions.
- Greeted store customers and discussed needs.
Volunteer
Foothill Community Presbyterian Church
04.2022 - 06.2022
- Assisted in organizing community events, effectively coordinating logistics and volunteer schedules.
- Supported outreach initiatives by distributing promotional materials and engaging with local residents.
- Maintained clean, neat, and operational facilities to serve program needs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Strengthened volunteer team effectiveness by providing training sessions.
Education
Bachelor of Science - Cyber Security
San Jose State University
San Jose, CA05-2027
Skills
- Strong Communications Skills
- Self-care strategies
- Problem-solving
- Community service
- Team collaboration
- Team leadership
Certification
- Cisco Certified Support Technician Networking (CCST Networking)
- Eagle Scout Court of Honor Recognition
Timeline
Stocker/Retail Sales Associate Cashier
Dollar Tree
05.2024 - 12.2024
Food Service & Temple Support Volunteer
Local Vietnamese Buddha Temples
03.2024 - 06.2025
Volunteer
Foothill Community Presbyterian Church
04.2022 - 06.2022
Bachelor of Science - Cyber Security
San Jose State University
Cisco Certified Support Technician Networking (CCST Networking)
For this certification, I learned the basic fundamentals of Networking such as how LAN and WAN work as well as IP addresses and basic routing concepts/troubleshoots. This certification build my networking knowledge of basic network configuration, IP addressing, device setup (routers, switches, MLS etc) and practice how to deal with troubleshooting connectivity issues and understanding network topologies in simulations.