Andy Kang
Burnaby,BC
Summary
Dynamic IT Support Specialist with proven success at PwC Canada, adept in ServiceNow administration and problem resolution. Expertly onboarded 750+ new hires, enhancing user experience and security. Strong network troubleshooting skills and a quick learning ability drive effective technical support and collaboration across teams, ensuring seamless operations and user productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
PwC Canada
Vancouver, British Columbia
06.2023 - Current
- Onboarded 750+ new hires with zero misses, ensuring seamless tech setup and support.
- Delivered expert Mac and Windows support, resolving hardware/software issues, and improving user experience.
- Utilized ServiceNow to manage incident tickets, track asset lifecycles, and ensure timely resolution of technical issues.
- Designed and implemented a custom ServiceNow catalog, streamlining IT service requests.
- Strengthened endpoint security by managing secure data wiping, imaging, and asset lifecycle processes.
- Led AV training sessions and supported M365 transition, boosting user confidence and productivity.
- Contributed to rebranding efforts as a data analyst.
- Enhanced workspace setups by installing monitors, organizing cables, and maintaining AV systems.
- Configuring network settings to reduce Wi-Fi interruptions and enhance connectivity security.
- Fortified Scala systems against potential threats, safeguarding sensitive data, and maintaining a firm reputation.
IT Support Specialist
Hanchang Engineering Co. Ltd
South Korea
04.2022 - 08.2022
- Provided technical support to end users, addressing hardware and software issues promptly and effectively.
- Diagnosed and resolved network connectivity problems, ensuring uninterrupted access to critical systems and resources.
- Assisted in the configuration and maintenance of network infrastructure, including routers, switches, and wireless access points.
- Managed user accounts and security permissions in Active Directory, ensuring proper access controls, and data security.
- Collaborated with cross-functional teams to implement system upgrades, software installations, and hardware replacements.
- Conducted training sessions for end users to enhance their technical skills and maximize productivity.
Desktop Support Intern
Klabs
South Korea
02.2018 - 06.2018
- Maintained positive working relationship with fellow staff and management.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Diploma - Computer Information Technology
British Columbia Institute of Technology
Vancouver, BC12.2022
Skills
- CompTIA A certification
- ServiceNow administration
- Problem resolution
- Quick learning ability
- Proficiency in programming languages
- Technical support expertise
- Network troubleshooting skills
- Asset management
Certification
- Comptia A+
- ServiceNow Associate System Administrator
Timeline
IT Support Specialist
PwC Canada
06.2023 - Current
IT Support Specialist
Hanchang Engineering Co. Ltd
04.2022 - 08.2022
Desktop Support Intern
Klabs
02.2018 - 06.2018
Diploma - Computer Information Technology
British Columbia Institute of Technology