Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andy Kang

Burnaby,BC

Summary

Dynamic IT Support Specialist with proven success at PwC Canada, adept in ServiceNow administration and problem resolution. Expertly onboarded 750+ new hires, enhancing user experience and security. Strong network troubleshooting skills and a quick learning ability drive effective technical support and collaboration across teams, ensuring seamless operations and user productivity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Specialist

PwC Canada
Vancouver, British Columbia
06.2023 - Current
  • Onboarded 750+ new hires with zero misses, ensuring seamless tech setup and support.
  • Delivered expert Mac and Windows support, resolving hardware/software issues, and improving user experience.
  • Utilized ServiceNow to manage incident tickets, track asset lifecycles, and ensure timely resolution of technical issues.
  • Designed and implemented a custom ServiceNow catalog, streamlining IT service requests.
  • Strengthened endpoint security by managing secure data wiping, imaging, and asset lifecycle processes.
  • Led AV training sessions and supported M365 transition, boosting user confidence and productivity.
  • Contributed to rebranding efforts as a data analyst.
  • Enhanced workspace setups by installing monitors, organizing cables, and maintaining AV systems.
  • Configuring network settings to reduce Wi-Fi interruptions and enhance connectivity security.
  • Fortified Scala systems against potential threats, safeguarding sensitive data, and maintaining a firm reputation.

IT Support Specialist

Hanchang Engineering Co. Ltd
South Korea
04.2022 - 08.2022
  • Provided technical support to end users, addressing hardware and software issues promptly and effectively.
  • Diagnosed and resolved network connectivity problems, ensuring uninterrupted access to critical systems and resources.
  • Assisted in the configuration and maintenance of network infrastructure, including routers, switches, and wireless access points.
  • Managed user accounts and security permissions in Active Directory, ensuring proper access controls, and data security.
  • Collaborated with cross-functional teams to implement system upgrades, software installations, and hardware replacements.
  • Conducted training sessions for end users to enhance their technical skills and maximize productivity.

Desktop Support Intern

Klabs
South Korea
02.2018 - 06.2018
  • Maintained positive working relationship with fellow staff and management.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Education

Diploma - Computer Information Technology

British Columbia Institute of Technology
Vancouver, BC
12.2022

Skills

  • CompTIA A certification
  • ServiceNow administration
  • Problem resolution
  • Quick learning ability
  • Proficiency in programming languages
  • Technical support expertise
  • Network troubleshooting skills
  • Asset management

Certification

  • Comptia A+
  • ServiceNow Associate System Administrator

Timeline

IT Support Specialist

PwC Canada
06.2023 - Current

IT Support Specialist

Hanchang Engineering Co. Ltd
04.2022 - 08.2022

Desktop Support Intern

Klabs
02.2018 - 06.2018

Diploma - Computer Information Technology

British Columbia Institute of Technology

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Andy Kang