Andy Castrillo
Amazon
Hemet
1
Language
1
Certification
16
years of professional experience
Innovative Technology Professional experienced in driving technological advancements and enhancing systems to align with business objectives. Identified opportunities for improvement and implemented effective solutions that contributed to organizational growth. Adapted to fast-paced environments while leading projects from initiation to completion.
Work History
Super User/ Jam Clear
9 Months- Monitor conveyor systems to identify jams before they happen
- Safely clear package jams using Amazon's standard operating procedures and lockout/tagout rules when required
- Respond quickly to radio calls from associates and managers about conveyor or equipment issues
- Track recurring jams and report equipment problems to operations,maintenance (RME) or process assistant
- Follow all safety policies, including proper lifting techniques and use of personal protective equipment (PPE).
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Field Operations Technician
3 Years 5 Months- I am a field operations technician on day-to-day I deal with dispatch drive company vehicles job functions
- Provided assistance to customers in resolving inquiries and issues., Installed broadband services in residential and commercial locations., Applied expertise in radio frequency technology to enhance service delivery.
- Earned six certificates in radio frequency basics and customer service. in radio frequency basics and customer service and customer satisfaction
Field Technician
3 Years 11 Months- Installed broadband systems for residential and commercial clients
- Completed certification program at CATV Training Institute
- Obtained six professional certifications including customer satisfaction
Amazon Picker
9 Months- Selected, packed, and shipped orders to ensure timely delivery
- Received and organized inventory to maintain stock accuracy
- Prepared customer orders for shipment by carefully packing items
Construction Laborer
2 Years- Constructed wooden structures for residential projects
- Mixed and poured cement for foundations and sidewalks
- Installed roofing materials on residential buildings
General Manager
3 Years- Organized and stocked shelves with merchandise to ensure product availability
- Responsible for profit and loss control
- Resolved customer service issues
- Monitored staff compliance with company policies and procedures to maintain operational standards
- Dealing with any issue as pertained to customer service
- Receiving orders from trailers
- Managed profit and loss control effectively.
Education
Agile Project Management - Project Management
Tech 6 - Telecommunications
High School Diploma
Skills
Field Troubleshooting
Network Equipment maintenance
System Diagnostics
Network Configuration
Communication Systems
Troubleshooting
Certification
- Certified field technician broadband installer
- November 2022 to Present
- 1. Customer satisfaction cert.
- 2. Broadband installer cert.
- 3. Radio frequency cert.
- 4. Tech essentials cert.
- 5. Premise troubleshooting cert.
- 6. Wireless communication cert.
Languages
English, Spanish - Fluent
Native or Bilingual
Timeline
Super User/ Jam Clear
Amazon
11.2025 - CurrentRead More
Field Operations Technician
Spectrum Communications
03.2023 - 2025Read More
Field Technician
SUNSHINE COMMUNICATIONS INC
09.2022 - 2023Read More
Amazon Picker
Amazon
10.2021 - 07.2022Read More
Construction Laborer
COX CONSTRUCTION CO.
01.2017 - 01.2019Read More
General Manager
Staters Bros
01.2011 - 01.2014Read More
Southern New Hampshire University
Agile Project Management from Project Management
Read More
NCTI(National Cable Television Institute)
Tech 6 from Telecommunications
Read More
San Jacinto High School
High School Diploma
Read More