Andy Castaneda
Calgary,Canada
Summary
Proven leader and analytical thinker, adept in enhancing operational efficiency and compliance across Rogers's nationwide outlets. Trilingual with exceptional problem-solving abilities, demonstrated through improved customer satisfaction and team productivity, consistently showing up on time and maintaining a strong attendance record. Achieved significant loss prevention impacts, underscoring a commitment to excellence and attention to detail.
Overview
9
9
years of professional experience
Work History
Merchandise Auditor
Rogers
04.2024 - Current
- Conducted thorough merchandise and promotional material audits to ensure accuracy and compliance Canada-wide with Rogers's standards
- Utilized planogram and merchandise management software (RPlan & PowerBI) to track and reconcile stock levels, identify discrepancies, and implement solutions
- Collaborated with multiple teams to investigate discrepancies and develop solutions
- Prepared detailed audit reports summarizing findings and recommendations for management review
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Assistant Store Manager
Rogers
12.2022 - 06.2023
- Operations management, team leadership, and executive communication
- Developed a high attention to detail for the creation of detailed reports for Area Manager. Honed multitasking and problem-solving skills, instrumental in leading by example.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Sales Associate - Small Business Specialist
Rogers
08.2017 - 04.2024
- Developed my time management, product knowledge, and communication skills
- Traveled to different stores and performed seamlessly across the area
- Google Ambassador of my store; training monthly on new products and services
- Loss Prevention Ambassador of my store; provided critical feedback to our national Loss Prevention team. Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Implemented innovative merchandising techniques, increasing visibility and appeal of produce offerings in retail environments.
- Collaborated with cross-functional teams to ensure timely delivery of products to retail locations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Volunteer
Nariz Roja - Public Hospital
08.2015 - 08.2016
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
Education
New Media Production and Design - Digital Media
Southern Alberta Institute of Technology
Calgary, AB04.2019
Skills
- Trilingual (English, Spanish, French)
- Customer service
- Leadership
- Adaptable
- Creative
- Self-driven
- Analytical
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Accomplishments
- Supervised team of 5-10 staff members.
- Collaborated with team of 20 in the development of Rogers Ignite (WiFi) footprint across Western Canada.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Merchandise Auditor
Rogers
04.2024 - Current
Assistant Store Manager
Rogers
12.2022 - 06.2023
Sales Associate - Small Business Specialist
Rogers
08.2017 - 04.2024
Volunteer
Nariz Roja - Public Hospital
08.2015 - 08.2016
New Media Production and Design - Digital Media
Southern Alberta Institute of Technology
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