Andres Briseno
South Gate
Summary
I am an accomplished Part Time Operations Manager for U.P.S with strong success. I enjoyed helping improve productivity and the success of my role. I enjoy building strong relationships, stay on top of fast paced demands and willing to take on any task to help the team. Experienced with recovering outstanding balances by employing effective negotiation strategies. Utilizes strong communication skills to resolve conflicts and ensure compliance with regulations. Track record of maintaining organized records and delivering top-notch customer service.
Overview
13
13
years of professional experience
Work History
Debt Collection Specialist
Rockport Healthcare Services
Los Angeles, CA
08.2022 - 08.2024
- Managed collection efforts for high-volume accounts, ensuring compliance with industry regulations.
- Developed and implemented effective negotiation strategies to resolve outstanding debts.
- Trained and mentored junior team members on best practices in debt recovery techniques.
- Analyzed account histories to identify trends and improve collection processes.
- Identified outstanding debts in need of collection actions by keeping track of assigned accounts.
- Assisted consumers with finding funds and identifying appropriate payment options.
- Obtained overdue balances by contacting customers via telephone and approved written correspondence.
- Maintained complete compliance with federal, state and local laws governing collection practices.
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
- Recaptured funds from $0 monthly when first hired to bringing in $80,000.00 monthly before leaving.
Part-Time Operations Manager
U.P.S
Vernon, Ca, United States
02.2013 - 05.2021
- Determined operational strategies to bring procedures and personnel in line with company values.
- Implemented quality control strategies to protect business assets and minimize waste.
- Planned and implemented recruitment strategies and judicious planning to achieve operational objectives.
- Analyzed deficient areas to resolve process inefficiencies.
- Developed team culture to foster success and continuous improvement.
- Adopted and integrated process and technology solutions to boost efficiency.
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
- Organized resources and teams to manage needs and coordinate operational support.
Server/Restaurant Supervisor
Yoshi Japanese Cuisine
Whittier, CA
09.2011 - 12.2013
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Trained new staff on restaurant procedures, enhancing team performance and service quality.
- Distributed tasks to the staff and monitored the employees' performance
- Directed team to keep dining areas, kitchen spaces and restrooms in full compliance.
- Ensuring prompt resolution of clients inquiries
- Collaborated with kitchen staff to coordinate meal preparation, optimizing workflow during peak hours.
Education
No Degree - Business Administration
Rio Hondo College
Whittier, CA06.2024
Diploma - undefined
St. Paul Highscool
Santa Fe Springs, CA06.2011
Skills
- Communication
- Time management
- Teamwork
- Goal oriented
- Computer Skills
- Learning/Adaptability
- Positive Attitude
- Organized
- Debt settlement
- Debt recovery
- Persistence
- Reliability
Timeline
Debt Collection Specialist
Rockport Healthcare Services
08.2022 - 08.2024
Part-Time Operations Manager
U.P.S
02.2013 - 05.2021
Server/Restaurant Supervisor
Yoshi Japanese Cuisine
09.2011 - 12.2013
Diploma - undefined
St. Paul Highscool
No Degree - Business Administration
Rio Hondo College