Andy Almendarez
Vallejo
Summary
Proven skills in receiving, moving and stocking merchandise. Efficient, accurate, and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting up to 50 pounds.
Overview
2
2
years of professional experience
Work History
Stocker
99 Cents Only
Santa Ana
06.2017 - 09.2017
- To make sure the products were neat, organized, always with label facing forward and if anything was out of place to put it were it belonged.
- Stocked shelves with merchandise to ensure product availability and visibility.
- Assisted customers by locating products and answering basic inquiries.
- Maintained cleanliness of sales floor to provide a welcoming shopping environment.
- Monitored expiration dates on products to ensure freshness and safety standards.
- Participated in store meetings to discuss workflow improvements and safety practices.
Customer Care Agent
Push Innovation Live
Santa Ana
03.2016 - 04.2017
- To resolve any issue a buyer had with their orders, answer questions about the product, ensure customer satisfaction, provide partial or full refunds if necessary and to cancel customers accounts when asked to do so, but only after making a few attempts to convince them to continue with us by offering up to 2 free products or a certain amount of discount for future orders.
- Resolved customer complaints efficiently and professionally in a fast-paced environment.
- Provided customer support via phone and email for product inquiries.
- Documented customer interactions accurately using internal CRM systems.
- Escalated complex issues to senior staff for further resolution and assistance.
- Assisted customers with product selection based on their individual requirements.
- Documented all customer interactions accurately in CRM system.
- Built strong relationships with customers by providing exceptional service.
Education
Audio Engineer - RIT
Musicians Institute
CA 01.2010 - 07.2010
Skills
- Inventory management
- Customer service
- Product merchandising
- Order fulfillment
Timeline
Stocker
99 Cents Only
06.2017 - 09.2017
Customer Care Agent
Push Innovation Live
03.2016 - 04.2017
Audio Engineer - RIT
Musicians Institute
01.2010 - 07.2010