ANDRY RANJATOELINA
BURNABY,CANADA
Summary
Accomplished Language Instructor at Berlitz Canada, adept in instructional expertise and bilingual editing, significantly enhanced learning outcomes and instructor standards. Leveraged strong interpersonal communication and problem-solving skills to foster business relationships and achieve a consistent 15% sales increase at LilaSilk&Co. Proficient in Microsoft Office, responsive to change, and skilled in administrative support.
Overview
10
10
years of professional experience
Work History
Language Instructor
Berlitz Canada
Vancouver, Canada
10.2021 - Current
- Deliver tailored lessons to diverse clients, enhancing language skills and achieving learning goals
- Train new instructors and assess students, ensuring high teaching standards and effective learning
- Utilize government materials for federal employees, facilitating access to government roles
- Translate documents and campaigns, supporting bilingual communication and company outreach
- Monitor student progress, providing guidance and detailed progress reports for continuous improvement
- Deliver engaging language lessons tailored to diverse client needs, fostering rapid progress and cultural understanding in one-on-one and group settings
- Assess and report student progress using Berlitz performance grid, guiding learners towards specific language goals with data-driven strategies
- Train new instructors on Berlitz methodologies, sharing best practices and ensuring consistent, high-quality language instruction across the team
- Utilize specialized government materials to prepare federal employees for language requirements, adapting lessons to individual proficiency levels
Assistant Manager & Customer Support
LilaSilk&Co
Vancouver, Canada
05.2020 - Current
- Manage product launches in Canada and US, increasing brand visibility and market share
- Enhance customer support, resolving inquiries with precision and care
- Analyze market trends to align products with customer expectations
- Negotiate supplier terms to ensure optimal product availability
- Implement marketing strategies, achieving a consistent annual sales increase of 15%
- Spearheaded market expansion into Canada and US, driving annual sales growth through innovative product launches and targeted social media campaigns
- Conducted comprehensive market analysis using 5Cs framework, identifying consumer trends and competitive landscape to inform strategic decisions
- Provided exceptional customer support, addressing concerns with tact while streamlining ordering, handling, and delivery processes for enhanced satisfaction
- Ensured product quality and order accuracy through meticulous checks, matching items with specifications to maintain high standards of service
- Developed new product lines and marketing strategies to differentiate from competitors, resulting in significant market share gains and sales improvements
Market Research Officer
Handigas
Antananarivo, Madagascar
01.2017 - 01.2019
- Conducted comprehensive market analysis of Madagascan gas industry, identifying key challenges and opportunities for product competitiveness enhancement
- Developed and implemented long-term marketing strategies, resulting in substantial revenue growth and improved market positioning for gas products
- Built and maintained strong relationships with shop managers, ensuring smooth product delivery and resolving payment issues promptly
Project Assistant Officer
WR Consultants
Antananarivo, Madagascar
01.2015 - 01.2017
- Advised foreign clients on project execution and investment in Madagascar, ensuring compliance
- Managed document translations, proofreading, and amendments, enhancing communication clarity
- Facilitated client interactions with local agencies for permits, ensuring seamless project execution
- Coordinated logistics for foreign clients, streamlining project operations in Madagascar
- Analyzed foreign client needs, providing strategic advice on project execution and investment opportunities in Madagascar, enhancing decision-making processes
- Meticulously managed document processing, including proofreading, editing, and translating reports and correspondences in French and English
- Facilitated seamless communication between international clients and local government agencies, expediting permit acquisitions and project approvals
- Streamlined logistical operations for foreign clients' local projects, ensuring smooth execution and minimizing operational hurdles
Education
MASTER'S - FINANCE
University of Technology
Sydney, AustraliaBACHELOR OF BUSINESS ADMINISTRATION -
Temple University
Philadelphia, The USBILINGUAL CERTIFICATE OF MANAGEMENT -
CEFAM
Lyon, FranceSkills
- Customer Service Expertise
- Instructional Expertise
- Administrative Support
- Team Leadership
- Strong Interpersonal Communication
- Problem Solving
- Data Analysis
- Content Editing
- Bilingual Editing Skills
- Business Relationships
- Responsive to Change
- Proficient in Microsoft Office
Languages
- English, Highly proficient
- French, Native
- Malagasy, Native
- German, Novice
Phone
+1, 778-636-2307
Additionalinformation - Highlightsofqualifications
- Team player
- Tolerance
- Adaptability
- Integrity
- Perseverance
- Strong organizational skills
- Analytical skills
- Teaching experience with Canadian Government (PFL2) materials
- Ability to develop strong business relationships
- Highly motivated and eager to learn
- Canadian work experience through self-employment and teaching
- Detail-oriented
- Comfortable working on multiple projects and deadlines
Languages
English
Full Professional
French
Native/ Bilingual
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work from home optionFlexible work hoursWork-life balanceHealthcare benefits401k matchTimeline
Language Instructor
Berlitz Canada
10.2021 - Current
Assistant Manager & Customer Support
LilaSilk&Co
05.2020 - Current
Market Research Officer
Handigas
01.2017 - 01.2019
Project Assistant Officer
WR Consultants
01.2015 - 01.2017
MASTER'S - FINANCE
University of Technology
BACHELOR OF BUSINESS ADMINISTRATION -
Temple University
BILINGUAL CERTIFICATE OF MANAGEMENT -
CEFAM
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