Andry Ranjatoelina
Burnaby,Canada
Summary
Talented, personable French Teacher with a University degree and familiarity with diverse cultures. Delivered high-level business English instruction to international professionals. Exceptional communications skills helped clients to increase vocabulary, fluency and cultural understanding. At the same time, Knowledgeable and dedicated customer service professional with 4 years of experience in the jewelry industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Language Instructor
Berlitz Canada
10.2021 - Current
- Delivered lessons in accordance with Berlitz teaching principles, which are tailored to the interests and needs of each client
- Worked one-on-one and with groups of different sizes at the Learning Center
- Monitored students' progress and guided learners towards learning goals
- Trained new Instructors through classes shadowing and advice
- Assessed first-time students using Berlitz performance grid and reported the results to the supervisor
- Communicated in an efficient and professional manner to co-workers as well as clients
- Kept up-to-date clients' records after every session
- Received Instructor training for using Government materials for the purpose of training Federal Employees
- Assessed Government Clients for the purpose of selecting their correct level and determined the right material to be used
- Used the Canadian Government teaching materials to deliver tailored lessons to current and prospective Federal Employees and in respect to the Client or to the Group's actual Level
- Took care of the administrative aspect which includes filling up the Attendance sheet as well as the Pedagogical cards
- Wrote Progress reports for each Federal employee at the end of the Program
- Translated Company's documents and Promotion campaigns on request
- Taught young Clients using adapted teaching materials.
Assistant Manager & Customer Support
LilaSilkCo
05.2020 - Current
- Operated as a self-employer to launch quality silk masks and jewelries onto the Canadian market
- Inputted product characteristics, product descriptions as well as quantities when required
- Identified and learned about local customer tastes and expectations based on trends, feedbacks, comments as well as reviews posted by clients
- Provided Customer support daily by addressing concerns or questions with the utmost tact; delivered items directly to customers when required and possible
- Ensured exact matches between actual orders and products quantities and characteristics while ensuring each were packed with the utmost tact
- Sent packages at retail outlets and delivered items to clients locations when required
- Kept record of all numbers for the purpose of tax reporting as well as tracking changes in current sales
- Negotiated pricing, delivery and payment terms with product suppliers
- Checked regularly product availability, optimized quantities to be re-ordered to avoid product disruption, and dealt with suppliers on a regular basis.
Market Researcher
Handigas (local representant of Swiss-based Mocoh Group)
01.2017 - 01.2019
- Researched, compiled and analyzed data related to the Madagascan gas industry through the internet, state agencies in order to identify the issues and challenges of marketing gas and oil-related produces in Madagascar
- Worked and exchanged ideas frequently with other team members in order to prompt innovative ideas and overcome challenges
- Followed up sales realized through local shops and matched daily revenues accordingly; negotiated arrangements with shop managers regarding delayed or incomplete payments
- Created invoices using excel spreadsheets for the purpose of recording sales and dues.
Project Assistant
WR Consultants
01.2015 - 01.2017
- Provided professional and technical advice to representatives of foreign-based clients on effective ways to conduct projects and invest in Madagascar
- Handled files, proofread errors on reports - both in French and English - from other departments and translated correspondences as well as official documents
- Maintained constant liaison and communication with local government authorities in the light of obtaining licensing, exploration permits, overflight clearance on behalf of clients
- Took care of logistical aspects of foreign staff who were conducting projects locally.
Assistant Manager
Krispies Pastry Shop
01.2012 - 01.2015
- Coached and trained salespeople to ensure high-standard quality service is met
- Dealt with customer issues and complaints and provided timely, courteous and knowledgeable response to client concerns
- Managed product inventory and regularly communicated with suppliers
- Streamlined customer ordering, product handling, and delivery procedures.
Education
Master's In Finance -
01.2011
Bachelor Of Business Administration (BBA) - undefined
01.2004
School of Management - undefined
01.2001
Skills
- Over 4 years' experience in customer service, project and operations
- Full proficiency in English, French and Malagasy
- Team player I Tolerance I Adaptability I Integrity I Perseverance
- Leadership, Customer service, communication and problem-solving skills
- Strong organizational, problem-solving, writing and analytical skills
- Data research, file handling, document Proofreading and Translation in French and English
- Experience in delivering entertaining lessons and dealing with private clients as well as Federal Employees
- Teaching experience and familiarity with the Canadian Government teaching materials
- Ability to develop strong business relationships with clients and suppliers
- Highly motivated, eager to learn, grow and bring positive contributions
- Canadian work experience through self-employment as well as teaching professionals as well as Government employees
- Work effectively with people from diverse backgrounds; great team player, but also dependable; detail-oriented; highly adaptable; comfortable working on multiple projects and deadlines
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Languages
French
Native or Bilingual
malagasy
Native or Bilingual
English
Full Professional
German
Elementary (A2)
Timeline
Language Instructor - Berlitz Canada
10.2021 - Current
Assistant Manager & Customer Support - LilaSilkCo
05.2020 - Current
Market Researcher - Handigas (local representant of Swiss-based Mocoh Group)
01.2017 - 01.2019
Project Assistant - WR Consultants
01.2015 - 01.2017
Assistant Manager - Krispies Pastry Shop
01.2012 - 01.2015
Temple University - Bachelor Of Business Administration (BBA),
ISEG - School of Management,
University of Technology, Sydney - Master's In Finance,
Similar Profiles
ANDRY RANJATOELINAANDRY RANJATOELINA
Language Instructor at Berlitz CanadaLanguage Instructor at Berlitz Canada
Jose Manuel Gil ArdilaJose Manuel Gil Ardila
English Instructor at BerlitzEnglish Instructor at Berlitz
Eduardo Carlos Drew IbarraEduardo Carlos Drew Ibarra
Instructor De Inglés at Berlitz De México, S.A. De C.V.Instructor De Inglés at Berlitz De México, S.A. De C.V.