Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrés Mosquera Pulido

Montreal,QC

Summary

Drawing upon extensive five-year experience as a seasoned Computer Consultant and IT Specialist, my knowledge and expertise encompass electronic automation design, machine implementation, and the maintenance of computer and data networks. Proficiency extends to a wide range of technologies, including AutoCAD, 3D Max, structured cabling, electrical systems, electronics, and database design and management, all validated by a CCNA certification.

ArcGIS, an effective tool for mapping and spatial analysis, is within my skillset. Exceptional problem-solving skills and time management abilities underpin the capacity to develop and implement cutting-edge technology infrastructures and architectures. Adeptness also extends to planning and conducting instructive learning sessions, seminars, and workshops.

I have bilingual fluency in English and Spanish, with a foundational knowledge of French, facilitating effective communication with diverse clients and team members. A steadfast commitment to professional excellence fuels my confidence to make substantial contributions to any organization, enhancing planning processes and overseeing system implementations. Notable expertise includes disaster recovery planning, project roadmapping, and team development.

I am actively seeking a full-time position presenting professional challenges, leveraging strong interpersonal skills, exemplary time management, and acute problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

IT CONSULTANT

BOGOTA
01.2017 - 01.2021
  • Managed 250 people for risks of information technology and communications solutions
  • Created service level agreement for IT operational functions and help desk operations
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
  • Planned and developed interfaces that simplified overall management and offered ease of use
  • Assessed business requirements to forecast annual budgetary operational costs
  • Collaborated with fellow engineers to evaluate software and hardware interfaces
  • Adjusted design parameters to incorporate new features
  • Consulted with engineering team members to determine system loads and develop improvement plans
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections
  • Inspected equipment, assessed functionality and optimized controls
  • Conducted research on network products, services, protocols and standards for network procurement and development efforts
  • Met architecture compatibility and guidelines through effective troubleshooting

TELEINFORMATICS INSTRUCTOR, NATIONAL LEARNING SERVICE
SENA Bogota
01.2011 - 01.2021
  • Designed academic syllabus and didactic material
  • Planned learning sessions, practical demonstrations, workshops, seminars and team projects
  • Participated in technical committees for curriculum design, budget, entry requirements and certification
  • Evaluated 250 student's work, preparing, applying, and scoring learning verification tests
  • Provided guidance to students on professional and business alternatives
  • Accomplishments delivered process to students to develop their knowledge and occupational service techniques, as well as their abilities, skills, and attitudes.
  • Passionate about learning and committed to continual improvement
  • Excellent communication skills, both verbal and written
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

TECHNICAL SUPPORT- HELP DESK

SYSTEMS SOLUTIONS BOGOTA
01.2009 - 01.2017
  • Communication Skills: Proficient in both written and verbal communication, actively listen and effectively convey technical information to users, with a track record of quantifiable results. I resolved 95% of customer issues within the first call.
  • Problem-Solving Skills: Skilled in diagnosing and resolving technical issues, employing logical and creative problem-solving, with a history of measurable outcomes. I reduced the average issue resolution time by 20%.
  • Technical Skills: Strong knowledge of hardware, software, and operating systems, with expertise in relevant technologies. Notably, I implemented a system update resulting in a 15% increase in efficiency.

  • Customer Service Skills: Experienced in providing customer support with empathy, patience, and professionalism, even in challenging scenarios. I maintained a customer satisfaction rating of 95% during my tenure.

Education

High School Diploma -

Corner Stone
Vancouver
02.2021 - 12.2023

High School Diploma -

SENA
Bogota. Col
01.2017 - 12.2017

High School Diploma -

SENA
Bogota Colombia
12.2012 - 08.2014

High School Diploma -

SENA
BOGOTA COLOMBIA
10.2023 - 02.2013

High School Diploma -

La Salle University
Bogota
12.1994 - 12.2004

Skills

SKILLS HIGHLIGHTundefined

Timeline

High School Diploma -

SENA
10.2023 - 02.2013

High School Diploma -

Corner Stone
02.2021 - 12.2023

High School Diploma -

SENA
01.2017 - 12.2017

IT CONSULTANT

01.2017 - 01.2021

High School Diploma -

SENA
12.2012 - 08.2014

TELEINFORMATICS INSTRUCTOR, NATIONAL LEARNING SERVICE
01.2011 - 01.2021

TECHNICAL SUPPORT- HELP DESK

SYSTEMS SOLUTIONS BOGOTA
01.2009 - 01.2017

High School Diploma -

La Salle University
12.1994 - 12.2004
Andrés Mosquera Pulido