Andrés Jaramillo
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Savvy in marketing and promotions, policy-making and recordkeeping. Observant in monitoring players and identifying problems.
Great a public speaking which leads to a great representation of your company.
Overview
23
23
years of professional experience
1
1
Certification
Work History
BAR MANAGER AND EVENT COORDINATOR
Esto Es Colombia Restaurant & DataOptin
09.2024 - 12.2024
- -DJ and host events in the venue.
- -Help hand by hand with DataOptin advertising company to promote events, bring ideas for new shows, edit videos, edit prints and produce audios.
- -Negotiate with promoters and artists for the use of the venue and sponsorship for their events.
DJ, HOST AND PROMOTER
International Sports Bar
07.2021 - 08.2024
- -DJ and host events in the venue.
- -Help with the advertising of events, bring ideas for new shows, edit videos, edit prints and produce audios.
- Create Social Media advertising.
Bartender Shift Manager and Waiter
International Sports Bar
11.2018 - 07.2021
- Supervised bar operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new bartenders, fostering skills in mixology and customer interaction.
- Developed and implemented efficient inventory management processes to reduce waste.
- Collaborated with management to create innovative drink menus based on seasonal trends.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Handle cash, open and close POS tills
Uber Partner
Uber
06.2018 - 11.2023
- Managed driver onboarding process, ensuring compliance with company standards and local regulations.
- Streamlined communication between drivers and support teams, enhancing response times and service efficiency.
- Conducted regular training sessions for new partners on app functionalities and best practices.
- Analyzed performance data to identify trends, implementing strategies to optimize driver earnings and satisfaction.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
REMOTE HOST
El Zol 106.7FM – Los Angeles CA
08.2016 - 06.2018
- -Write and Voice Commercials for sponsors.
- -DJ and host live events throughout the city.
- -Host remotes and represent the station at events.
- Developed and curated content for on-air segments, ensuring relevance to target demographics.
- Coordinated promotional events and appearances, strengthening community ties and brand visibility.
PROJECT MANAGER
DeBoriken Records – Pomona CA
05.2016 - 09.2017
- -Foresee risks, set goals, deadlines, develop strategies manage budgets, plan promotional campaigns and music production for every artist we represent.
- Directed project timelines, ensuring adherence to schedules and deliverables.
- Streamlined communication processes across departments, enhancing collaboration efficiency.
- Established project budgets, monitoring expenditures to maintain financial accountability.
- -Delegate tasks to employees and monitor the progress of itineraries, media release, budgets, music production, video production, photoshoot, etc.
- -Resolve issues, evaluate projects, identify flaws, direct meetings, review employee’s performance, keep documentation up to date.
SALES ASSOCIATE
DUFRY YYZ DUTY FREE TERMINAL 1 & 3
03.2013 - 04.2016
- -In charge of direct selling, cross-selling and up-selling different types of merchandise such as liquor, tobacco, clothing, perfumes, and more.
- -Open and close stores.
- -Open, close and manage tills during shifts.
- -Restocking and providing inventory reports to management.
- -Maintain a good appearance of the stores.
CHRISTMAS TELETHON HOST
CTV
12.2011 - 12.2012
- -Host, entertain, sing, dance, Ad-lib and read from a teleprompter to invite audience to pledge and support our cause on National TV.
- -Promote the Telethon on TV, Radio and live events.
HOST, PROMOTIONAL/SALES AGENT, PRODUCER
ROGERS RADIO
05.2011 - 12.2012
- -Host Drive and After hour shows.
- -Work hand by hand between the Promotions Department and Sales Department to bring ideas to gain sponsorship for events, new shows, contests and more.
- -Edit videos, edit prints, produce audios and upload them on websites and social media.
- -Monitor budgets and enter sales reports.
- -Live appearances.
STORE MANAGER
AMSCOT FINANCIAL INSTITUTION – Orlando FL
01.2005 - 05.2008
- -Run a store in daily transaction as cashing checks, write and cash money orders, set pay-day loans, wire-transfers, load funds in pre-paid debit\credit cards, receive bill payments and more.
- -In charge of budgeting, reach sales goals, incentive employees, be on top of transaction compliance, schedule employees, supervise and evaluate employees’ performances, fill reports of income, manage vaults, money reserves, request money from Brinks to have a solvent amount, open/close, train new employees and more.
Front Desk Customer Service Representative
Westgate Resorts
04.2002 - 02.2005
- Managed daily front desk operations, ensuring seamless customer experiences.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated appointment scheduling and maintained organized records for efficiency.
- Trained new staff on customer service protocols and operational procedures.
- Developed positive relationships with clients, fostering loyalty and repeat business.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
Education
SCREENWRITING FOR TV & FILM
Toronto Film School
05.2021
ACTING-MEISNER
The Ruskin School – Los Angeles CA
Los Angeles, CA06.2018
ACTING - MEISNER
The Fraser Studios – Toronto
RADIO BROADCASTING
Canadore College – North Bay ON
North Bay, ON05.2011
Skills
- Customer service
- Team leadership
- Problem-solving
- Guest interaction
- Sales promotion
- Supervisory experience
- Verbal and written communication
- Event coordination
- Event hosting
- Spoke Person
- POS system proficiency
- Creative Advertising
Certification
I have attended other schools to get Insurance license, Drive buses and Salsa Dance. More information upon request.
Accomplishments
- Acting appearances on Netflix, Amazon Prime and National TV.
- Introduce big artists in live concerts.
- Host the National Christmas Telethon for 2 consecutive years.
- The voice selected for the promotional campaign of a Mayor in a city in Colombia.
- My image was selected for an international Argentinian wine.
Languages
Spanish
Native or Bilingual
Interests
- Acting and Theater
- Social Media Content Creation
- Salsa Dance
- Standup Comedy
Timeline
BAR MANAGER AND EVENT COORDINATOR
Esto Es Colombia Restaurant & DataOptin
09.2024 - 12.2024
DJ, HOST AND PROMOTER
International Sports Bar
07.2021 - 08.2024
Bartender Shift Manager and Waiter
International Sports Bar
11.2018 - 07.2021
Uber Partner
Uber
06.2018 - 11.2023
REMOTE HOST
El Zol 106.7FM – Los Angeles CA
08.2016 - 06.2018
PROJECT MANAGER
DeBoriken Records – Pomona CA
05.2016 - 09.2017
SALES ASSOCIATE
DUFRY YYZ DUTY FREE TERMINAL 1 & 3
03.2013 - 04.2016
CHRISTMAS TELETHON HOST
CTV
12.2011 - 12.2012
HOST, PROMOTIONAL/SALES AGENT, PRODUCER
ROGERS RADIO
05.2011 - 12.2012
STORE MANAGER
AMSCOT FINANCIAL INSTITUTION – Orlando FL
01.2005 - 05.2008
Front Desk Customer Service Representative
Westgate Resorts
04.2002 - 02.2005
ACTING-MEISNER
The Ruskin School – Los Angeles CA
ACTING - MEISNER
The Fraser Studios – Toronto
RADIO BROADCASTING
Canadore College – North Bay ON
SCREENWRITING FOR TV & FILM
Toronto Film School
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