Andrés Felipe Tello Lizarazo
Montréal,Québec
Summary
Business Administrator with experience in sales, data analysis, commercial strategy development, and process improvement. Passionate about taking on challenges, supporting teams, and sharing knowledge. Recognized for building strong interpersonal relationships, adaptability, and effectiveness in diverse environments.
Overview
7
7
years of professional experience
Work History
Customer Success Senior
Cabify Colombia / Maximobility S.A.S
Bogotá, Colombia
09.2019 - 08.2024
- Developed and executed retention, loyalty, and growth strategies for key accounts.
- Fostered user engagement to maximize platform utilization and effectiveness.
- Led negotiations with strategic accounts to enhance long-term business partnerships.
- Implemented operational solutions that improved efficiency for internal teams and corporate clients.
- Established structured communication channels for clients to visualize results and identify improvement opportunities.
- Prospected and secured new strategic business opportunities to drive growth.
Housekeeping
Hotel William Gray
Montreal, Canada
12.2022 - 03.2023
- Maintained cleanliness and presentation standards in all rooms and common areas.
- Delivered comfortable guest experiences through meticulous attention to detail.
- Adhered to quality protocols to enhance overall service delivery.
Sales Development Representative (SDR)
Cabify Colombia / Maximobility S.A.S
Bogotá, Colombia
08.2019 - 09.2019
- Utilized digital platforms to identify and qualify B2B leads effectively.
- Developed zero-contact strategies to attract high-potential leads.
- Closed business accounts within 48 hours on average, supporting commercial targets.
Sales Planning Associate
Cabify Colombia / Maximobility S.A.S
Bogotá, Colombia
07.2017 - 07.2019
- Coordinated daily operations for VIP clients, ensuring high service standards.
- Assigned tasks and defined priorities for the operations team.
- Created customized KPIs based on specific client needs.
- Provided support in billing processes and issue resolution.
- Maintained direct relationships with VIP clients, strengthening strategic partnerships.
Education
Bachelor’s Degree - Business Administration
UNITEC – Universidad Tecnológica De México
Mexico, Mexico07.2025
High School Diploma -
INSTITUTO PARA LA CAPACITACION EN EL TRABAJO
COLOMBIA07-2017
Skills
- Customer orientation
- Strategic thinking
- Leadership
- Conflict resolution
- Sales planning and strategy development
- Effective communication
- CRM proficiency: Salesforce and Zendesk
- Digital tools: Microsoft 365 and Google Workspace
- Data analysis: Advanced Excel and basic Tableau
- KPI management and reporting
- License Class 5
Languages
Spanish
Native/ Bilingual
French
Limited
English
Limited
Timeline
Housekeeping
Hotel William Gray
12.2022 - 03.2023
Customer Success Senior
Cabify Colombia / Maximobility S.A.S
09.2019 - 08.2024
Sales Development Representative (SDR)
Cabify Colombia / Maximobility S.A.S
08.2019 - 09.2019
Sales Planning Associate
Cabify Colombia / Maximobility S.A.S
07.2017 - 07.2019
Bachelor’s Degree - Business Administration
UNITEC – Universidad Tecnológica De México
High School Diploma -
INSTITUTO PARA LA CAPACITACION EN EL TRABAJO
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