ANDRÉS FELIPE BERMÚDEZ CAPERA
Ottawa,Canada
Summary
Program coordination and operations professional with experience supporting multi-site projects, logistics, inspections, reporting, and stakeholder coordination. Currently working in an operational coordination role while actively supporting newcomer services through volunteer work at OCISO. Strong communicator with experience in multicultural environments, data analysis, and documentation. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations & Site Coordination
Gemma Property Services Inc.
Ottawa, ON
08.2023 - Current
- Coordinate day-to-day operations across 35 contracted sites, ensuring work aligns with project timelines and service standards.
- Support project-based coordination with external stakeholders, including the National Capital Commission (NCC), adapting plans based on weather and site conditions.
- Assist with seasonal logistics planning, including winter preparation projects related to Rideau Canal setup for public use.
- Conduct regular site inspections using standardized checklists to monitor safety, compliance, and service quality.
- Complete site documentation and inspection reports, escalating urgent issues to management for timely resolution.
- Coordinate staff and equipment allocation across multiple locations to support efficient operations.
- Identify safety and compliance risks and communicate findings to support risk mitigation.
Quality Analyst – Customer Service
Sutherland Global Services
Bogotá, Colombia
05.2020 - 12.2022
- Analyzed service data and customer interactions to identify trends and improve performance, contributing to a 15% increase in customer satisfaction.
- Supported reporting and performance monitoring to inform operational improvements.
- Collaborated with cross-functional teams and trained staff on quality and reporting standards.
Education
Marketing Diploma - Business
Algonquin College
OttawaProject Management Diploma - undefined
Universidad del Bosque
Bachelor’s Degree - International Business
Skills
- Program & Operations Coordination
- Reporting & Documentation
- Stakeholder Support
- Logistics & Seasonal Planning
- Site Inspections & Compliance
- Risk Identification
- Data Analysis & Research
- Multicultural Communication
- Bilingual (English/Spanish)
Accomplishments
Dean’s Honour List, Algonquin College – Marketing Diploma
Recognized for academic excellence and strong academic performance.
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- Certification in Formulation & Evaluation of Projects
- Google Ads Display Certification
Timeline
Operations & Site Coordination
Gemma Property Services Inc.
08.2023 - Current
Quality Analyst – Customer Service
Sutherland Global Services
05.2020 - 12.2022
Project Management Diploma - undefined
Universidad del Bosque
Bachelor’s Degree - International Business
Marketing Diploma - Business
Algonquin College