ANDROLA SERRANO
Ottawa,Ontario
Overview
11
11
years of professional experience
Work History
Security Guard
Allied Universal, Ottawa Airport
Ottawa
01.2017 - Current
- Patrolling and maintaining designated areas, looking out for breaches, incidents, and alarming behaviors.
- Validate passengers boarding passes ensuring to demonstrate respect and politeness.
- Escort Emergency Medical Response (EMS) on emergency calls, unsecured items of interest.
- Knowledge and worked in all positions as a Security at the Ottawa Airport including Acting Supervisor.
- Resolve issues ensuring to provide realistic solutions avoiding escalation.
- Collaborate with team for increased team building opportunities.
Assistant General Manager
Paradies Lagardère, Ottawa Airport
Ottawa
01.2015 - 05.2024
- Work with the General Manager to achieve goals, budget, compliance, manage and monitor, productivity and development on the daily basis of the business and employees.
- 9 years of experience in customer service and management such as hiring, onboarding, coaching, and training team members ensuring successful development. Promoted in 2018 from Zone Manager to AGM.
- Experience working in SAP, Power BI, in support of achieving the budget, sales goals, monitoring Compliance and (KPI) Key Performance Indicators and perform implementation of proper procedures and protocols according to loss and prevention.
- Consistently display the highest level of professionalism and integrity to lead the sales efforts and growth goals of the business.
- Effective in a fast-paced, high-demand, high-change in retail environment while balancing organized and multitask level.
- Manage and maintain communication with vendors to have enough balance of supply of deliveries in timely manner and maintain inside the budget and making profits.
Education
Law Clerk / Diploma - undefined
Algonquin Careers Academy Ottawa ON
Ottawa, ON12.2024
First Aid and CPR
01.2024
Certificate - undefined
Food Processing Skills Canada (FPSC)
06.2021
Certificate - Professional Writing, Entrepreneurship, Sales in Marketing (OSLT)
06.2021
Personal Support Worker (PSW) Foundation undergraduate - undefined
AMA Computer College
Philippines05.2021
Conflict Management and Resolution, Customer Service Essential
01.2019
undefined
Immaculate Heart of Mary High School
01.1993
Skills
Highly motivated, Customer Focused, Problem-solver, Positive attitude
Key Skills and Attributes include:
Management
Communication
Leadership
Problem Solving
Customer Service
Customer oriented
Adaptability
Multitasking
Languages
English
Professional Working
Interests
Reading and watching English movies, walking the dogs
Timeline
Security Guard
Allied Universal, Ottawa Airport
01.2017 - Current
Assistant General Manager
Paradies Lagardère, Ottawa Airport
01.2015 - 05.2024
Law Clerk / Diploma - undefined
Algonquin Careers Academy Ottawa ON
First Aid and CPR
Certificate - undefined
Food Processing Skills Canada (FPSC)
Certificate - Professional Writing, Entrepreneurship, Sales in Marketing (OSLT)
Personal Support Worker (PSW) Foundation undergraduate - undefined
AMA Computer College
Conflict Management and Resolution, Customer Service Essential
undefined
Immaculate Heart of Mary High School