Andro Saad
Mississauga,ON
Summary
Adept at transforming business processes through technology, I spearheaded key projects at TEN Canada, enhancing operational efficiency and customer satisfaction. Leveraging skills in project management and collaborative problem solving, I delivered scalable IT solutions, significantly improving system usability and driving data-driven decision-making. My approach combines rigorous analysis with a keen focus on user experience and process optimization.
Experienced professional with a strong background in business administration and supply chain management. Skilled in streamlining operations to drive efficiency and productivity. Certified Scrum Product Owner and Lean Six Sigma Green Belt dedicated to achieving operational excellence through continuous learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Customer & Business Solutions Manager
TEN Canada
Mississauga , Ontario
08.2022 - Current
- Collaborate with stakeholders to identify, analyze, and define business requirements, translating them into clear, actionable technical specifications.
- Conduct detailed assessments of business processes, systems, and workflows to identify opportunities for improvement, optimization, and automation.
- Facilitate workshops and meetings with cross-functional teams to gather requirements, discuss potential solutions, and ensure alignment with business objectives.
- Develop and maintain comprehensive documentation, including business requirements, system specifications, process maps, and functional designs.
- Collaborate with IT developers and project managers to ensure the timely delivery of solutions that meet business needs, are scalable, and remain within budget.
- Perform data analysis, prepare reports, and generate key insights to drive decision-making and assess the impact of implemented solutions.
- Act as a liaison between business units and IT, ensuring clear communication, understanding of project goals, and alignment on deliverables.
- Identify, mitigate, and escalate issues or risks related to IT projects, offering actionable recommendations for resolution.
- Possess expertise in software testing methodologies, tools, and best practices, including both manual and automated testing, to ensure solution quality.
- Write and maintain Standard Operating Procedures (SOPs) to ensure process consistency, support training, and meet compliance standards. Assist in the design, development, and delivery of IT customer solutions, ensuring the end-user experience is seamless and aligned with business requirements.
- Provide excellent customer support, troubleshooting complex issues, and guiding users through technical solutions to enhance their satisfaction and improve operational efficiency.
- Develop customer-facing documentation and resources to ensure the smooth adoption of IT solutions, facilitating easy user interaction, and minimizing disruptions.
Business Operations Specialist
TEN Canada
Mississauga, Ontario
10.2015 - 08.2022
- Oversee all steps to execute trailer rental operations efficiently.
- Customer Service: Serve as the main point of contact for customers, addressing inquiries, assisting with trailer selection, and resolving issues promptly.
- Fleet & Inventory Management: Maintain accurate records of trailer inventory, coordinate inspections, maintenance, and repairs to ensure the fleet is in top condition.
- Logistics & Scheduling: Manage trailer delivery, pickup, and return schedules, optimizing fleet utilization and ensuring timely service.
- Compliance & Safety: Ensure adherence to safety and regulatory standards for trailer rentals, including inspections and maintenance.
- Reporting & Documentation: Track rental transactions, prepare performance reports, and monitor key metrics to improve operations.
- Collaboration & Team Support: Work with sales, maintenance, and operations teams to streamline processes and provide guidance to new staff.
- Process Improvement: Identify opportunities to enhance operational efficiency and reduce costs through continuous improvement initiatives.
Education
Business Administration
Sheridan College
Mississauga, ON06-2015
Bachelor of Science - Kinesiology
York University
Toronto, None07-2013
Skills
- Office 365
- Management consulting
- Project Management
- API Testing
- Internet of Things (IoT)
- Business Process Improvement
- Customer Relationship Management (CRM)
- Software as a Service (SaaS)
- Collaborative Problem Solving
- Data analytics
- Software Development
Certification
- Certified Scrum Product Owner (2024)
- Certified Lean Six Sigma Green Belt (2024)
- Microsoft Business Analysis Fundamentals
- IBM Generative AI: Introduction and Applications
- Google Project Management: Specialization
Languages
English
Professional
Arabic
Professional
Timeline
IT Customer & Business Solutions Manager
TEN Canada
08.2022 - Current
Business Operations Specialist
TEN Canada
10.2015 - 08.2022
Business Administration
Sheridan College
Bachelor of Science - Kinesiology
York University
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