Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andro Al Hakim

Brampton,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Capable of working under adverse conditions. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Landscape/Snow Removal Crew Leader

Clintar Commercial Outdoor Services
07.2022 - Current
  • Operate Snowrator, sidewalk tractor and riding mower
  • Operate lighter equipment such as; Lawnmower, trimmer, leaf blower, and snow blower
  • Provide upkeep by plowing/salting sidewalks, walkways, and doorways
  • Operate F550 with hydraulic tilt bed and trailer
  • Perform daily pre-trip inspection to identify and report any vehicle and equipment malfunctions; maintain clean and tidy equipment and vehicle
  • Pick litter on slow days
  • Utilise LMN to sign in myself and team members to monitor our actions from site to site and ensure everyone has taken their breaks
  • Ability to manage crew to complete every task in a quick, safe and optimal fashion
  • Attention to detail and ability to follow detailed route maps
  • Available evening to late night starts, extended hours, weekend, holiday shifts and on call
  • Follow all Health and Safety regulations including wearing protective equipment and ensure the crew is also following regulations.

Design/ Sales Consultant

Closets by Design
08.2021 - Current
  • Provided excellent customer service
  • Created custom home designs for garage, closets, pantry, office etc
  • Fully explained all warranty coverage as well what to expect on installation date
  • Followed up with potential customers to answer questions and schedule return visits
  • Checked with customers after installation to ensure satisfaction
  • Responded quickly to customer requests through email
  • Maintained knowledge of current and upcoming financing options
  • Arranged special orders for customers
  • Proficiently completed and submitted all sold and unsold paperwork
  • Calculations were made on excel spreadsheet.

Customer Service Representative

The Shopping Channel
09.2020 - 08.2021
  • Answering approximately 100 + inbound calls per day in a friendly and courteous manner
  • Timely and efficient responses to inbound calls
  • Assisted customers with a warm and professional attitude
  • Discussed billing issues with customers and offering possible solutions within company guidelines
  • Made changes to or cancel orders/backorders, and return upon customer request
  • Took orders, input orders onto system, and providing customers with their order numbers & approximate delivery date
  • Set up new account customers
  • Processed payments
  • Provided notes on customers' accounts when necessary
  • Transferred calls to the appropriate department for escalation.

Service Advisor

Classic Honda
04.2019 - 03.2020
  • Recognized for providing exceptional customer service
  • Greeted guests and employees as they arrive to the service desk
  • Contacted customers when vehicle is ready for pick up and answered any questions, reviewed work performed, and explained charges and coverage
  • Interpreted warranty information and policies for customers
  • Advised customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus
  • Discussed cost estimates and approximate time when vehicle will be ready with customer and obtained agreement from customer before allowing technicians to begin work
  • Handled minor customer complaints and misunderstandings
  • Advised customers of parts ordered and made an appointment to have them installed before the customer left
  • Followed company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.

Lot Manager / Lot Attendant

Classic Honda
11.2017 - 04.2019
  • Oversee a team of five and manage many responsibilities
  • Ensured excellent customer service provided to all guests, and interacted professionally
  • Started all vehicles, checked for dead batteries and recharge any that are dead
  • Kept inventory arranged in a neat and orderly fashion and clean at all times, including ensuring showroom vehicles are spotless daily
  • Managed 800+ new cars in our inventory
  • Took care of any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product
  • Advised sales manager of any noted problems with new vehicles
  • Transported customers as requested by Sales & Service Managers
  • Picked up and delivered parts, personnel, and paperwork as required by other dealership depts
  • Directed the team (i.e., washing customers' cars, emptying trash containers or any other task) that assisted in the smooth flow of the company
  • Followed company safety policies and practices, and immediately, report any and all accidents to a Manager.

Education

Secondary School -

St. Edmund Campion Secondary School
06.2010

Skills

  • Equipment Inspection and Testing
  • Job Planning
  • Project Management
  • Schedule Planning
  • Employee Management
  • Staff Development
  • Team Leadership
  • Verbal and Written Communication
  • Complaint Resolution
  • Customer Service
  • Critical Thinking
  • Software Proficiency

Languages

English
Native or Bilingual
French
Limited Working
Arabic
Limited Working

Timeline

Landscape/Snow Removal Crew Leader

Clintar Commercial Outdoor Services
07.2022 - Current

Design/ Sales Consultant

Closets by Design
08.2021 - Current

Customer Service Representative

The Shopping Channel
09.2020 - 08.2021

Service Advisor

Classic Honda
04.2019 - 03.2020

Lot Manager / Lot Attendant

Classic Honda
11.2017 - 04.2019

Secondary School -

St. Edmund Campion Secondary School

Similar Profiles

CREATE PROFILE
Andro Al Hakim