Andriola Proudlove
Drumheller
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Walmart
Drumheller
10.2025 - Current
- Managed customer service team to enhance service delivery and satisfaction.
- Trained staff on company policies and best customer service practices.
- Developed and implemented strategies to improve customer experience at store level.
- Resolved escalated customer complaints with effective communication and problem-solving skills.
- Coordinated schedules and assignments for optimal coverage during peak hours.
- Monitored performance metrics to ensure adherence to company standards in customer care.
Cashier
Walmart
Drumheller
11.2023 - 10.2025
- Processed customer transactions efficiently and accurately at the checkout.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and digital payments securely and responsibly.
Kitchen/ Housekeeping Assistant
Sunshine and Hillview Lodge
Drumheller
08.2021 - 08.2025
Accounting and Payroll Administration
CDI College
Calgary
02.2024 - 03.2025
Medical Office Assistant and Unit Clerk
Abm College
Calgary
09.2022 - 11.2023
Deli Clerk
Freson Bros.
Drumheller
04.2022 - 11.2022
Food Service Supervisor
Tim Hortons
Drumheller
12.2016 - 04.2022
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Supervise and participate in kitchen and dining area cleaning activities.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Comfort Care Aid
Drumheller Health Center
Drumheller
04.2021 - 06.2021
Front Counter Attendant
Tim Hortons
Drumheller
10.2013 - 04.2014
- Great and taking customers orders
- Set up dining areas for meals and clear them following meals.
- Replenish foods at serving stations.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Brew coffee and tea, and fill containers with requested beverages.
Front Counter Attendant
Tastee Jamaica ltd
Kingston
09.2006 - 10.2013
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Perform cleaning duties such sweeping, mopping and washing dishes to keep equipment and facilities sanitary.
- Set up dining areas for meals and clear them following meals.
- Replenish foods at serving stations.
Accounting Clerk
Stony Hill Academy Mini Mart
St Andrew
09.2002 - 10.2003
- Handling cash register
- Making lodgements
- Stock valuation
- Merchandising and Inventory
Education
High School Diploma -
Merl Grove High School
Kingston, JamaicaCertificate in Accounting -
Stony Hill Heart Academy
Kingston, JamaicaMedical Office Assistant and Unit Clerk Diploma -
Abm College
Calgary, AlbertaAccounting and Payroll Administration Diploma -
CDI College
Calgary, AlbertaSkills
- Reliability
- Leadership and management
- Strong work ethic
- Teamwork
- Positive attitude and behaviour
- Interpersonal skills
- Computer skills
- Customer relationship management
References
Available Upon Request
Timeline
Customer Service Manager
Walmart
10.2025 - Current
Accounting and Payroll Administration
CDI College
02.2024 - 03.2025
Cashier
Walmart
11.2023 - 10.2025
Medical Office Assistant and Unit Clerk
Abm College
09.2022 - 11.2023
Deli Clerk
Freson Bros.
04.2022 - 11.2022
Kitchen/ Housekeeping Assistant
Sunshine and Hillview Lodge
08.2021 - 08.2025
Comfort Care Aid
Drumheller Health Center
04.2021 - 06.2021
Food Service Supervisor
Tim Hortons
12.2016 - 04.2022
Front Counter Attendant
Tim Hortons
10.2013 - 04.2014
Front Counter Attendant
Tastee Jamaica ltd
09.2006 - 10.2013
Accounting Clerk
Stony Hill Academy Mini Mart
09.2002 - 10.2003
High School Diploma -
Merl Grove High School
Certificate in Accounting -
Stony Hill Heart Academy
Medical Office Assistant and Unit Clerk Diploma -
Abm College
Accounting and Payroll Administration Diploma -
CDI College