Andrina Guevara
Beaumont
Summary
Proven customer service expert with a track record of enhancing customer satisfaction. Skilled in cash handling and problem-solving, adapt at multitasking and teamwork. Elevated customer experiences by efficiently resolving issues, leading to significant repeat business. Trained new staff, underscoring a commitment to excellence and collaborative success.
Overview
3
3
years of professional experience
Work History
Crew Member
Sonic
01.2022 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Seasonal Worker
Five Below
11.2022 - 01.2023
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Sales Associate
Marshalls
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Beaumont High School
Beaumont, CA06.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
Timeline
Sales Associate
Marshalls
09.2023 - Current
Seasonal Worker
Five Below
11.2022 - 01.2023
Crew Member
Sonic
01.2022 - 09.2023
High School Diploma -
Beaumont High School
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