Andrii Bohush
Vancouver,BC
Summary
Dynamic and dedicated Assistant Guest Service Manager with over 2 year of experience in the hospitality industry. Proven track record in delivering exceptional customer service, managing front desk operations, and enhancing guest satisfaction. Adept at resolving guest inquiries and complaints efficiently while maintaining a professional and friendly demeanor. Skilled in utilizing front desk software systems, performing daily audits, and overseeing financial transactions. Committed to creating a welcoming and hospitable environment for all guests, ensuring a seamless and enjoyable stay. Excellent communication and problem-solving skills, with a strong focus on operational excellence and team collaboration.
Overview
3
3
years of professional experience
Work History
Night Auditor
Summit Lodge Boutique
12.2023 - Current
- Address customer inquiries, concerns, and complaints during night hours, ensuring high levels of customer satisfaction even during non-traditional business hours.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintain safe and secure environment for customers and employees by implementing security protocols, monitoring surveillance systems, and responding to any incidents or emergencies that may arise.
- Manage operations of business during night shifts, ensuring smooth functioning and adherence to company policies and procedures.
- Generated and printed daily financial reports to track hotel performance.
Assistant Guest Service Manager
ScalaHotel
09.2021 - 09.2022
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Oversaw daily operations, ensuring seamless coordination across departments
- Implemented strategic initiatives to enhance guest satisfaction and uphold service standards
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Planned and executed marketing activities to improve property brand and increase revenue.
Education
Bachelors -
National Aviation Uniersity
06.2023
Skills
- Microsoft Office
- Customer Service
- Management Skills
- Creativity
- Critical thinking and problem solving
- Decision Making
- Ability to Work in Team
- Fast Learner
- Ability to Work Under Pressure
- Ability to Multitask
- Leadership
- Effective Time Management
- Computer Skills
Languages
Ukrainian
Native or Bilingual
English
Full Professional
French
Professional Working
Software
Opera
Timeline
Night Auditor
Summit Lodge Boutique
12.2023 - Current
Assistant Guest Service Manager
ScalaHotel
09.2021 - 09.2022
Bachelors -
National Aviation Uniersity
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