Andrii Bohush
Vancouver,BC
Summary
Dynamic manager skilled in fostering teamwork, motivating staff, and resolving challenges with an analytical mindset. Known for building strong customer relationships and cultivating rapport. Experienced in making independent decisions that contribute to company achievements. Committed to utilizing training, monitoring, and morale-boosting techniques to elevate employee satisfaction and productivity.
Overview
2
2
years of professional experience
Work History
Night Manager
Summit Lodge Boutique
12.2023 - Current
- Address customer inquiries, concerns, and complaints during night hours, ensuring high levels of customer satisfaction even during non-traditional business hours.
- Supervise night shift staff, including assigning duties, providing training, and ensuring that all team members adhere to standards of performance and conduct
- Maintain a safe and secure environment for customers and employees by implementing security protocols, monitoring surveillance systems, and responding to any incidents or emergencies that may arise.
- Manage the operations of the business during night shifts, ensuring smooth functioning and adherence to company policies and procedures.
Manager
ScalaRestaurants
09.2022 - 11.2023
- Spearheaded initiatives to elevate guest satisfaction and uphold service excellence
- Accomplished multiple tasks within established timeframes.
- Nurtured a cohesive and high-performing team, emphasizing collaboration
- Oversaw budget management, optimized resource allocation, and consistently met revenue objectives
- Exhibited adept leadership in resolving challenges and upholding a commitment to delivering outstanding dining experiences.
Manager
Scala
09.2021 - 09.2022
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Oversaw daily operations, ensuring seamless coordination across departments
- Implemented strategic initiatives to enhance guest satisfaction and uphold service standards
- Led and motivated a diverse team, fostering a collaborative and high-performance work environment
- Managed budgets, optimized resource allocation, and consistently achieved revenue targets
- Demonstrated strong leadership in resolving challenges and maintaining a commitment to delivering exceptional guest experiences.
Education
Bachelors -
Nationl aviation uniersity
06.2023
Skills
- Problem Solving
- Creativity
- Critical thinking and problem solving
- Decision Making
- Ability to Work in a Team
- Fast Learner
- Ability to Work Under Pressure
- Ability to Multitask
- Leadership
- Effective Time Management
- Computer Skills
- Microsoft Office
- Customer Service
- Management Skills
Languages
Ukrainian
Native or Bilingual
English
Full Professional
German
Limited Working
Software
Opera
Microsoft Office
Timeline
Night Manager
Summit Lodge Boutique
12.2023 - Current
Manager
ScalaRestaurants
09.2022 - 11.2023
Manager
Scala
09.2021 - 09.2022
Bachelors -
Nationl aviation uniersity
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