Andriana Zyhmunt
Port Coquitlam,BC
Summary
Customer Service Representative with around 3 years experience( 2 of it focused on USA Customers), bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Century Medical&Dental Center
Lviv, Ukraine
06.2020 - 12.2021
- Main duties at work: strong experience of communication with patients of medical facility, where was making appointments, working with CRM System, online booking of appointment, answering calls, email Reply, resolving problems or difficult situation, outgoing calls, communication in English
- Developed personalized solutions for customers based on their unique requirements, fostering long-term relationships with clients
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty
- Managed escalated calls with professionalism, ultimately resolving complex issues to satisfaction of both client and company
- Responded to customer inquiries and provided technical assistance over phone
- Developed strong communication and organizational skills through working on group projects
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Developed and maintained courteous and effective working relationships
- Managed more that 300 to 500 incoming and 150 outgoing calls per day.
Customer Support Representative
Socar( oil station)
Port Coquitlam, Ukraine
03.2018 - 03.2019
- Main duties at work: answering calls, outgoing calls, resolving problems, Work with CRM System, Microsoft Excel, ukrainian / russian languages communication.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Researched and identified solutions to technical problems
- Managed escalated calls with professionalism, ultimately resolving complex issues to satisfaction of both client and company
- Created user accounts and assigned permissions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations and provided exceptional service
- Managed over 500 incoming and 250 outgoing calls per day.
Education
Bachelor - Japanese-ukrainian Philology
Lviv National University of Ivan Franko
Lviv, Ukraine05.2019
Course - Internet Marketing
Step IT
Lviv, Ukraine11.2022
Skills
- Call Management
- Customer Service
- Online Chat Support
- Customer Communication and Empathy
- Customer Needs Assessment
- Time management abilities
- Analytical Thinking
- Excellent Communication
- Problem-Solving
- Microsoft Windows and Office
Accomplishments
- Win a second place on writing articles contest. Topic-everything about coffee. I wrote about coffee traditions in Japan
- Poem writing skills
Languages
English
Full Professional
Japanese
Limited Working
Ukrainian
Native or Bilingual
Russian
Full Professional
Personal Information
- Title: Customer Support Representative
- Date of Birth: 11/01/1997
- Gender: Female
- Nationality: Ukrainian
Hobbies and Interests
- Latina Dance
- Writing poems
Timeline
Customer Support Representative
Century Medical&Dental Center
06.2020 - 12.2021
Customer Support Representative
Socar( oil station)
03.2018 - 03.2019
Bachelor - Japanese-ukrainian Philology
Lviv National University of Ivan Franko
Course - Internet Marketing
Step IT
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