Andriana Iarema

• Developed and managed Facebook and Instagram ad campaigns, Google&LinkedIn ads for various clients
• Analyzed data to inform decision-making and optimize ad performance
• Collaborated with clients to understand their needs and tailor advertising strategies accordingly
• Provided exceptional customer service to ensure client satisfaction and retention.

• Responded to client inquiries professionally and built strong client relationships
• Assisted clients with business setup and regulatory compliance in the UAE
• Prepared and submitted documents to government authorities for company formation
• Obtained necessary approvals and licenses for clients' business activities.

• Managed recruitment, onboarding, training, and payroll processing
• Provided guidance on HR-related issues and compliance with local regulations
• Organized employee performance reviews and social events
• Maintained office organization and managed administrative tasks.
• Enabled transition of 20 employees from paper time sheets to electronic, eliminating manual time entry

• Manage inbound and outbound calls using IP telephony

• Assist customers with technical issues related to IP telephony, including troubleshooting

connection problems, configuring settings, and guiding users through technical processes.

• Accurately document all customer interactions, issues, and resolutions in CRM system,

and generate reports on call activities, customer feedback, and technical issues.

• Identify, diagnose, and resolve customer issues efficiently, escalating complex issues to

higher-level technical support or management when necessary.