Andria Gordon, RVT, CPDT-KA

• Provide efficient veterinary support in a single veterinarian practice, including small animal nursing, anesthetic induction and monitoring, sample collection, cytology, radiography, dentistry, client education, utilizing and maintaining in house lab (Idexx Sedivue, Procyte, Catalyst), training and mentoring of co-op students, new vet assistants and technicians.

• Consulted with project coordinators and team members to assist with development and documentation of protocols for teaching specific behaviour tasks required of study subjects, where applicable
• Completed video review, analysis and scoring of behaviour signs in both canine and feline veterinary research subjects, based on individual study criteria and specifications

• Conduct in home assessments and create behaviour modification programs for dogs and dog parents facing challenges such as reactivity, resource guarding, separation anxiety, impulse control, handling
• Promote a positive dog-human bond via force-free, positive reinforcement training methods
• Attend ongoing continuing education seminars and webinars by industry experts to maintain up-to-date on latest techniques and protocols

Provided efficient veterinary support in busy 2 veterinarian practice in midtown Toronto, including:

• Small animal nursing (hospitalized patient examinations, IV catheterization, IV fluid maintenance, administration of SQ, IM, IV therapeutics, bandaging and splinting)
• Anesthetic Induction and Monitoring
• Sample Collection (Blood, Urine via cystocentesis and urinary catheterization, ear swabs, skin scraping and tape preparations )
• Cytology
• Radiography
• Dentistry, including dental radiography
• Client education
• Administrative support - scheduling appointments and surgical procedures, follow up communication to clients, generating estimates, invoices and reminders
• Utilizing and maintaining in house lab (Idexx Sedivue, Catalyst)
• Maintaining detailed, professional medical records in Avimark
• Training and mentoring of several veterinary technician co-op students, and veterinary assistants

• Supported Dr. Gary Landsberg in behaviour consultations, taking patient histories, developing and communicating behaviour management and behaviour modification plans, and delivering these to clients
• Produced summary reports for clients and referring veterinarians
• Provided follow up support to clients via phone and email
• Supported clients with in home training assistance in implementing training and behaviour plans

Provided efficient veterinary support in busy 2 veterinarian AAHA accredited practice in downtown Toronto, including:

• Starting all patient appointments including basic patient assessment, TPR, and recorded history in Avimark
• Sample collection (blood, urine, ear and skin samples for cytology)
• Radiography
• Dentistry, including dental radiography
• Anesthetic Maintenance and Induction
• Low stress handling and restraint of patients for procedures
• Client education, follow up and communication
• Scheduling appointments and surgical procedures
• In house lab skills - Idexx Procyte, Catalyst, Sedivue
• Preparation of surgical packs

• Supervisor for 6 RVT team, overseeing hiring, scheduling and performance management
• Responsible for training and onboarding of new technicians and co-op students
• Championed clinic initiatives such as AAHA accreditation, introduction of dental radiography and laser therapy, low stress handling
• Created numerous blog posts and handouts on a variety of relevant pet care topics
• Produced and delivered Client Education Seminars on topics such as Dental Home Care, Parasite Prevention, Basic Pet First Aid, Laser Therapy
• RVT duties as below

Provided efficient support in busy 8 veterinarian practice in downtown Toronto including:

• Small animal nursing
• Anesthetic Induction and Monitoring
• Radiology
• Dental scaling, polishing, charting and radiography
• Cytology
• Parasitology
• Client scheduling, education and follow up
• Maintained professional medical records in Cornerstone practice management software
• Managed and maintained hospital inventory

Progressed through many roles with this hardware and software reseller, including Inside Sales Supervisor, Software Licensing Sales Supervisor, Licensing Sales and Operations Manager, Telesales Operations Manager, and Six Sigma Black Belt

• Worked on many cross functional project teams to improve systems, accuracy, efficiency, and productivity in the organization during a time of tremendous growth, including acquisitions.
• Managed and developed several highly successful teams
• Developed and delivered online training content to various departments across the organization