Andrey Astakhov

• Provided excellent customer service to internal and external customers
• Received orders, arrange carriers and complete paperwork (from order creation through invoicing)
• Arranged transportation (truck & rail) equipment to maintain customer inventories
• Liaised with carrier to ensure that service expectations are met; monitor carrier performance against established performance standards and criteria; worked closely with Chemtrade operations to capture all non-conformances
• Maintained database of carrier performance and delivery occurrences; communicate any incidents to Operations & Transportation Managers for investigation; log any Non-Conformances per ISO policies & procedures
• Monitored on the telemetry customer’s tank status and manage designated customer inventories accordingly with consideration and communication of scheduled shutdowns
• Worked with supply chain for annual/seasonal production outages at Chemtrade supply points to ensure product continuity for internal and external customer requirements

· Managed the demand and supply planning of products for the restaurants of McDonalds in Eastern Canada

· Organized special deliveries and prepared the required paperwork (Invoices and the Proofs of Deliveries)

· Effectively planed for key events and seasonality profiles, product launches, new restaurant locations, core trade off, peak and summer periods.

· Identified root causes of proposal inaccuracies & developed solutions to proactively resolve

· Effectively managed the product returns to the DC. Prepared the pick-up documentation and communicated with the Transportation department

· Analysed the sales and safety stock data and prepared the reports on a regular basis

· Regularly presented to owner operators and store managers of McDonalds restaurants

· Utilized exceptional collaboration, facilitation and influencing skills and facilitated meeting/discussions with key stakeholders.

· Analysed data from a wide variety of outputs

• Increased member retention by implementing engaging fitness programs and activities.
• Improved facility cleanliness standards, resulting in a more welcoming environment for gym members.
• Supervised gym staff to ensure proper adherence to safety protocols and efficient operations.
• Enhanced customer satisfaction by addressing concerns and resolving issues promptly and professionally.
• Organized successful community events that promoted health awareness and drove new memberships at the gym.

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.