Andrew Bondal

Inventory and Product Support Specialist

ed2go / Cengage Group

03.2018 - Current

Provided comprehensive support across the entire lifecycle of our online course catalog.
Addressed and resolved inquiries from both internal and external stakeholders regarding products, instructors, and vendors
Collaborate with cross-functional stakeholders to support catalog management
Serve as a subject matter expert (SME) for product-related inquiries, working closely with Partner Support, Student Support, Technology, and Marketing teams
Manage inventory for ed2go courses, including monitoring stock levels, addressing backorders, and coordinating reorder thresholds
Coordinate new material reviews with vendors, facilitators, SMEs, and editors to ensure timely distribution for product launches
Research and implement strategies for transitioning from print to digital materials, including e-books and software subscriptions
Analyze student and instructor feedback to identify opportunities for improving supplemental materials and digital offerings
Support strategic initiatives to optimize partnerships with digital software providers (e.g., Intuit, Microsoft, Adobe) during subscription transitions
Generate inventory performance reports and KPIs to support managerial decision-making
Key Achievements:
Streamlined inventory management processes, reducing backorders by 15% and improving fulfillment timelines
Automated reporting workflows using Excel macros, saving 10+ hours per month in manual data entry
Played a key role in the successful launch of 20+ new courses by ensuring inventory readiness and coordinating cross-functional efforts
Maintained positive working relationship with fellow staff and management.
Identified areas where additional staff or resources were needed to improve efficiency of operations.
Identified product defects and reported them to the development team for resolution.
Created detailed documentation of customer interactions and resolutions for future reference.