Andrew Allan McDermott
Ottawa,ON
Summary
Experienced bilingual (En/Fr) IT Project Manager with expertise in asset management, risk mitigation, and project leadership. Dynamic and team-oriented professional thriving in fast-paced environments. Committed to delivering high-quality work and constantly seeking innovative solutions. Recognized for attention to detail, organizational skills, and ability to identify process improvement opportunities.
Overview
31
31
years of professional experience
Work History
Implementation Project Manager
CDK Global
06.2023 - Current
- Project Manager and lead for the implementation of ConnectCDK, a cloud-based Dealer Management proprietary Dealer Management and HCM System used by North American and Global CDK customers
- Managed project team in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Created project plans and strategies based on the Requirements gathering exercise methodology to influence work of multiple business units, and Business Analysts, Developers, QA, and PMs to deliver time-sensitive regulatory projects., providing feedback to developers and architects on specific desired specifications, configurations and outcomes
- Lead for CDK’s Quebec-based, and key North American Automotive dealerships with their implementation of ConnectCDK, and for migrating from legacy systems.
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
- Implemented structured change management processes to minimize disruption during system upgrades or process improvements.
Project Manager
Telus International
06.2022 - 06.2023
- Project IManager for the implementation and deployment of DAYFORCE application
- Gathered requirements, developed risk and onboarding criteria and executed modules for Finance, HR, Union Pay and Leave.
- Worked closely with client organizations to develop agreed upon implementation schedule and onboarding, taking into consideration risks, costs and technical considerations.
Implementation Configuration Manager, UKG Pro
ThinkBestPractice
01.2022 - 06.2022
- Responsible as Implementation Consultant and Transition Manager for the implementation of UKG Pro to client organizations including onboarding onto UKG platforms including UKG Pro, and UKG Dimensions.
- Utiliùed principles of full Software Development Lifecycle in working with customer organizations to establish onboarding implementation criteria, including: gather requirements, develop onboarding criteria, create timeline/milestones, traceability matrix and risks
- Change Management: Utilized and employed the Prosci ADKAR methodology to develop both internal and external communications plans and rollout of products on websites, podcasts and social media sites.
Organizational Change Manager
Canada Border Services Agency
08.2021 - 01.2022
- Developed and implemented organizational change processes to measure the effectiveness of change management to ensure measurable improvements in the transformation initiative
- Led Working Groups of key internal stakeholders to understand their current roles and responsibilities, to discover areas of resistance and to make recommendations on new procedures
- Developed both internal and external communications plans and rollout of products on websites, podcasts and social media sites
- Created Change Management and stakeholder management/awareness plan to engage front line officers to understand the benefits of alternatives to detention and raise the take-up rate of alternatives, including family unification and community sponsorship
- Developed several executive-level communications presentations including Final Report and supporting PowerPoint executive summary
- From initial storyboarding to logical structuring to presentation and delivery
- Change Management strategy led to the successful adoption of practices by border security agents.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Maintained up-to-date knowledge about industry trends in relation to change management methodologies and best practices.
- Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
Project Manager - Configuration and Implementation
Ceridian Canada
08.2021 - 01.2022
- Developed & actioned high-level requirements gathering plan for the integration of Dayforce within the current Government of Canada pay platform (PeopleSoft)
- Scrum Master for the development of configuration models based on requirements gathered
- Managed Jira and Confluence spaces for development/placement of user stories, epics etc
- Managed retrospectives and go-forward plan for successive scrum(s)
- Managed working group of users to develop / approve requirements for Finance, Labour, Unions, Timeclock etc
- Developed implementation plan, wrote project artifacts including project charter, project management plan, and training and communications tools
- Developed both internal and external communications plans and rollout of products on websites, podcasts and social media sites.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Manager
Shared Services Canada (SSC)
08.2020 - 07.2021
- Managed team of 14 Service Line leads to initiate IT Refresh process on items including VM Ware, Windows Server 2008 replacements, Linux, Mainframe, Firewall, storage and backup-related IT infrastructure
- Created project artifacts such as Project Management Plan, Project Charter
- Developed both internal and external communications plans and rollout of products on websites, podcasts and social media sites
- Led scrum team to assist in prioritizing schedule of implementation, using list of Action Items and Parking Lot items
- Place in Jira for grooming exercise
- Create and deliver PowerPoint presentations, training sessions to managers on status of ITR items, including status/timelines, budget, and procurements.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project Manager
Agriculture and Agri-Food Canada (AAFC)
10.2019 - 07.2020
- Created detailed project communications strategy for the department of Agriculture Canada to communicate the implementation of new cloud-based strategy for all data storage Canadian Soil Information Service (CanSIS) as the largest Canadian public data base and repository of scientific information about Canadian soil quality
- Wrote Business Case to successfully secure project funding
- Led the tracking of Business Requirements for IT Service Management requests requiring secure security posture and firewall, VM Ware relating to Data Centre project and for access and connectivity (WAN/LAN) and planning for the delivery of service post–security review(s)
- Managed the project team, consisting of 9 members including project managers, business analysts, scheduler, and developer/designer(s).
Project Manager, PMO
Public Services and Procurement Canada (PSPC)
01.2019 - 10.2019
- Responsible for the development and implementation of M365 as a cloud-based approach to the digital workplace
- Wrote, defined, documented and managed project objectives through project artefacts creation including Business Case and Project Charter
- Led working Group of 6 people from the 6 branches within the department in order to account for priorities in each sector
- Wrote Change Management Plan Project Management based on the input and contributions made by Working Group.
Project Manager
Shared Services Canada (SSC)
01.2014 - 12.2018
- Developed and implemented strategic communications plan detailing deliverables and products for rollout including: internal messaging, external messaging, stakeholder comms plan, content for website, content destined for stakeholders and social media
- Comms plan included reporting metrics - prepared and presented high-level dashboard reporting to senior managers monthly
- Vendor Comms Relations manager: Worked with the vendor (Bell) to establish Government of Canada Call Centre for access by up to 200,000 federal employees moving onto new email service.
Project Manager
Aboriginal Affairs and Northern Development Canada
12.2012 - 12.2013
- Responsible for overall change and communication management, strategic communications advice, and presentations to senior management in both official languages (Minister, Deputy Minister, Assistant Deputy Minister and Director General levels) on key and complex initiatives of the department including aboriginal education and on-reserve infrastructure
- Managed team of 4 Project Managers to create project artefacts such as Business Case, Project Charter, Schedule and Project Workplan
- Provided strategic communications direction to teams with regards to internal communications and posting of communications materials on department web site
- Developed social media strategies to address key issues including aboriginal housing and water infrastructure issues – through promoting policies to aboriginal communities via Facebook and twitter messages.
HCM Implementation Manager
Public Works and Government Services Canada (PWGSC)
02.2009 - 11.2012
- Created project artefacts, including updating Business Case, project charter and project workplans, and revised project estimates for execution phase
- Led requirements gathering, traceability and User testing and acceptance
- Liaised with governance structures on project, including PMO with respect to project timelines and reporting requirements
- Prepared and managed budget to ensure implementation and operations during start-up by ensuring that resources are made available.
Change Manager / Communications Specialist
Global Affairs Canada (Canadian International Development Agency)
01.2006 - 01.2009
- Responsible for writing communications strategy for Canada’s approach to development aid
- Managed consultation process with key internal and external stakeholders, as well as international stakeholders
- Consultations led to creation of Stakeholder Relations Plan
- Developed and implemented communications plan
- Specific activities accomplished included development of change management plan through consultation with stakeholders, identifying risks and possible issues, identifying resistance to change and other considerations.
Project Manager
Transport Canada (TC)
02.2007 - 01.2008
- Led communications planning activities for DM–level working group on 2008 Strategic Review
- Developed and managed the implementation of an organizational change facilitation plan to identify, analyze, plan, track and control organizational improvements on a continuous basis
- Integrated into the Departmental Performance report the results and attestations accompanying the Strategic Review for tabling at Treasury Board
- Identified, analyzed and drafted business requirements to support Treasury Board requirements such as the Communications Policy of the Government of Canada, and the Common Look and Feel Standards for the Internet.
Project Manager
Department of Finance (FIN)
02.2006 - 12.2007
- Developed, implemented and managed the communications and stakeholder engagement strategies to support the complex objectives of the Task Force on IT Literacy, to promote and market financial literacy among Canadians
- Provided expertise in navigating cultural changes, including Provided change management expertise, including facilitating engagement with/outreach to the Canadian general public to offer ways they can strengthen their own financial situations
- Executed communications strategy / change management / outreach plan / social marketing plan with key stakeholders in the financial, educational, and academic and media sectors in Canada through a variety of multimedia and social media applications
- Monitored and compiled statistics on the corporate website, social media platforms: Facebook, Twitter, YouTube and LinkedIn accounts to track followers and evaluate success of social media and communications activities
- Developed and presented a final close out report.
Strategic Communications/Policy Advisor
Office of the Minister of Labour
07.2004 - 01.2006
- Provided strategic communications advice to Minister of Labour and Housing both in oral and written formats in explaining and proposing communications initiatives
- Approved communication strategies were used to support the development of tools such as background documents, FAQs, news releases and other products
- Provided public affairs advice, via briefings and presentations, to the Minister of Labour and Housing on how to best inform Canadians, the key stakeholders, on new measure being taken by the Canada Mortgage and Housing Corporation that will help first home buyers obtain new mortgages and buy homes.
Senior Government Relations Manager
Telus Communications
10.1998 - 06.2004
- Led the outreach and stakeholder relations planning for Telus Communications
- Managed advocacy efforts with federal politicians and regulatory decision-makers on the merger between Telus and BC Telecom
- Identified successful outcomes from the merger of BC Telecom and Telus, as well as the expansion of the company into Ontario, Quebec and the Atlantic provinces, aimed at improving organization and employee response to successfully manage organizational change
- Responsible for working with C-Suite in developing, executing and updating stakeholder relations plans with key stakeholders including Canadian cultural groups in broadcasting and telecommunications, in order to identify partnerships for the distribution of television programming
- Developed strategic communications, stakeholder engagement and government relations plan to support business units at TELUS and support marketing of bids and opportunities
- Managed and developed with company clients’ speeches, speaking notes and presentations for Telus CEO and other senior executives
- Collected and announced information regarding the merge and addressed concerns as to internal business changes and external clientele evolutions.
Communications Advisor/ Senior Policy Advisor
Deputy Prime Minister of Canada, Minister of the Environment, and the Minister of Canadian Heritage
10.1993 - 09.1998
- Provided oral briefings and communications support materials relating to policy position statements / options with regard to cabinet agenda with senior departmental executives as well as to Assistant Clerk of the Privy Council (Social Union)
- Senior Policy Advisor for the Cabinet Committee on Social Development Chair (Hon
- Sheila Copps), wrote communications briefing materials for proposed changes to the Canada Health and Social Transfer and for the Public Service Human Resourcing Council (under Treasury Board) for strategic audiences and stakeholders including cabinet Ministers, Public Service unions and external stakeholders such as the Public Service Alliance of Canada
- Wrote the communications strategy related to industry–regulated programs including the Book Publishers Industry Development
- Principal Advisor in the amalgamation of the Cable Production Fund, Telefilm's Equity Broadcast Fund and a new $100 million annual public contribution to form the $200 million Canadian Television Fund.
Education
Bachelor of Arts Degree in Communications -
University of Western Ontario
Diploma in Intermediate French Language -
L’École d'été de Trois–Pistoles
Banff Centre–Executive Management in Project and Change Management -
01.2000
Skills
- Business Analysis
- Project Management
- Issue Resolution
- Project Planning
- Technical understanding
- Requirements Gathering
- Project Implementation
- Change Management
- Software Implementation
Professionalexperiencesummary
Andrew McDermott is a bilingual Communications strategist with expertise in major project management from initiation to close–out. Mr. McDermott’s specialization relies in guiding organizations in fully understanding the implications and repercussions of project implementations and how the resulting changes will impact on an organization. He collaborates with diverse groups in to deliver results through strategic communications.
Projects
CDK Global, http://www.cdkglobal.com, Project HCM Implementation Manager, 06/2023, Present, $2.5 million, Project Implementation lead for the rollout of ConnectCDK application/portal, a cloud-based Dealer Management proprietary Dealer Management and HCM System used by North American and Global CDK customers. Created project plans and strategies based on the Requirements gathering exercise methodology to influence work of multiple business units, and Business Analysts, Developers, QA, and PMs to deliver time-sensitive regulatory projects., providing feedback to developers and architects on specific desired specifications, configurations and outcomes. Lead for CDK’s Quebec-based, and key North American Automotive dealerships with their implementation of ConnectCDK, and for migrating from legacy systems. Telus International, http://www.telusinternational.com, Project Implementation Manager, 06/2022, 06/2023, $5 million, Project Implementation Manager for the implementation and deployment of DAYFORCE application. Gathered requirements, developed risk and onboarding criteria and executed modules for Finance, HR, Union Pay and Leave. ThinkBestPractice, 01/2022, 06/2022, UKG HCM Implementation Consultant/Transition Manager, Responsible as Implementation Consultant and Transition Manager for ther implementation of UKG Pro to client organizations including onboarding onto UKG platforms including UKG Pro, and UKG Dimensions. Working in a client-facing role, worked with customer organizations to establish onboarding implementation criteria, including: gather requirements, develop onboarding criteria, create timeline/milestones, traceability matrix and risks. Utilized and employes the Prosci ADKAR methodology to develop both internal and external communications plans and rollout of products on websites, podcasts and social media sites. Canada Border Services Agency, 08/2021, 01/2022, Project Manager, Developed and implemented organizational change processes to measure the effectiveness of change management to ensure measurable improvements in the transformation initiative. Led Working Groups of key internal stakeholders to understand their current roles and responsibilities, to discover areas of resistance and to make recommendations on new procedures. Developed both internal and external communications plans and rollout of products on websites, podcasts and social media sites. Created Change Management and stakeholder management/awareness plan to engage front line officers to understand the benefits of alternatives to detention and raise the take-up rate of alternatives, including family unification and community sponsorship. Developed several executive-level communications presentations including Final Report and supporting PowerPoint executive summary. from initial storyboarding to logical structuring to presentation and delivery. Change Management strategy led to the successful adoption of practices by border security agents. Ceridian Canada, 08/2021, 01/2022, HCM Implementation Manager, Project Name: Dayforce Implementation Project. Project Value: 49M. Key Deliverables: Developed & actioned high-level requirements gathering plan for the integration of Dayforce within the current Government of Canada pay platform (PeopleSoft). Scrum Master for the development of configuration models based on requirements gathered. Managed Jira and Confluence spaces for development/placement of user stories, epics etc. Managed retrospectives and go-forward plan for successive scrum(s). Managed working group of users to develop / approve requirements for Finance, Labour, Unions, Timeclock etc. Developed implementation plan, wrote project artifacts including project charter, project management plan, and training and communications tools. Developed both internal and external communications plans and rollout of products on websites, podcasts and social media sites. Shared Services Canada (SSC), 08/2020, 07/2021, Project Manager, Project Name: Data Centre Revitalization. Project Value: $35M. Key Deliverables: Managed team of 14 Service Line leads to initiate IT Refresh process on items including VM Ware, Windows Server 2008 replacements, Linux, Mainframe, Firewall, storage and backup-related IT infrastructure. Created project artifacts such as Project Management Plan, Project Charter. Developed both internal and external communications plans and rollout of products on websites, podcasts and social media sites. Led scrum team to assist in prioritizing schedule of implementation, using list of Action Items and Parking Lot items. Place in Jira for grooming exercise. Create and deliver PowerPoint presentations, training sessions to managers on status of ITR items, including status/timelines, budget, and procurements. Agriculture and Agri-Food Canada (AAFC), 10/2019, 07/2020, Project Manager, Project Name: Cloud Implementation Project. Value: $3.3 Million. Key Deliverables: Created detailed project communications strategy for the department of Agriculture Canada to communicate the implementation of new cloud-based strategy for all data storage Canadian Soil Information Service (CanSIS) as the largest Canadian public data base and repository of scientific information about Canadian soil quality. Wrote Business Case to successfully secure project funding. Led the tracking of Business Requirements for IT Service Management requests requiring secure security posture and firewall, VM Ware relating to Data Centre project and for access and connectivity (WAN/LAN) and planning for the delivery of service post–security review(s). Managed the project team, consisting of 9 members including project managers, business analysts, scheduler, and developer/designer(s). Public Services and Procurement Canada (PSPC), 01/2019, 10/2019, Project Transition and Implementation Manager, Project Name: Digital Workplace Program. Affected Users: 17,000. Project Value: $65M. Key Deliverables: Responsible for the development and implementation of M365 as a cloud-based approach to the digital workplace. Wrote, defined, documented and managed project objectives through project artefacts creation including Business Case and Project Charter. Led working Group of 6 people from the 6 branches within the department in order to account for priorities in each sector. Wrote Change Management Plan Project Management based on the input and contributions made by Working Group. Shared Services Canada (SSC), 01/2014, 12/2018, Project Manager, Project name: Email Transformation Initiative. Employees/Clients Impacted: 350,000. Project Value: $82.8 Million. Tasks Performed: Developed and implemented strategic communications plan detailing deliverables and products for rollout including: internal messaging, external messaging, stakeholder comms plan, content for website, content destined for stakeholders and social media. Comms plan included reporting metrics - prepared and presented high-level dashboard reporting to senior managers monthly. Vendor Comms Relations manager: Worked with the vendor (Bell) to establish Government of Canada Call Centre for access by up to 200,000 federal employees moving onto new email service. Aboriginal Affairs and Northern Development Canada, 12/2012, 12/2013, Project Manager, Project name: National Aboriginal Education Strategy. Employees/Residents Affected: 6000. Project Value: $1.25M. Project Description: Responsible for overall change and communication management, strategic communications advice, and presentations to senior management in both official languages (Minister, Deputy Minister, Assistant Deputy Minister and Director General levels) on key and complex initiatives of the department including aboriginal education and on-reserve infrastructure. Managed team of 4 Project Managers to create project artefacts such as Business Case, Project Charter, Schedule and Project Workplan. Provided strategic communications direction to teams with regards to internal communications and posting of communications materials on department web site. Developed social media strategies to address key issues including aboriginal housing and water infrastructure issues – through promoting policies to aboriginal communities via Facebook and twitter messages. Public Works and Government Services Canada (PWGSC), 02/2009, 11/2012, HCM Implementation Manager, Project name: PeopleSoft Implementation Initiative. Employees/Residents Impacted: >5500. Project Value: $2.25 Million. Tasks Performed: Created project artefacts, including updating Business Case, project charter and project workplans, and revised project estimates for execution phase. Led requirements gathering, traceability and User testing and acceptance. Liaised with governance structures on project, including PMO with respect to project timelines and reporting requirements. Prepared and managed budget to ensure implementation and operations during start-up by ensuring that resources are made available. Global Affairs Canada (Canadian International Development Agency), 01/2006, 01/2009, Change Manager / Communications Specialist, Project name: Aid Effectiveness. Project Value: 5M. Tasks Performed: Responsible for writing communications strategy for Canada’s approach to development aid. Managed consultation process with key internal and external stakeholders, as well as international stakeholders. Consultations led to creation of Stakeholder Relations Plan. Developed and implemented communications plan. Specific activities accomplished included development of change management plan through consultation with stakeholders, identifying risks and possible issues, identifying resistance to change and other considerations. Department of Finance (FIN), 02/2006, 12/2007, Project Manager, Project name: Task Force on Financial Literacy. Project Value: 25M. Project Description: Developed, implemented and managed the communications and stakeholder engagement strategies to support the complex objectives of the Task Force on IT Literacy, to promote and market financial literacy among Canadians. Provided expertise in navigating cultural changes, including Provided change management expertise, including facilitating engagement with/outreach to the Canadian general public to offer ways they can strengthen their own financial situations. Executed communications strategy / change management / outreach plan / social marketing plan with key stakeholders in the financial, educational, and academic and media sectors in Canada through a variety of multimedia and social media applications. Monitored and compiled statistics on the corporate website, social media platforms: Facebook, Twitter, YouTube and LinkedIn accounts to track followers and evaluate success of social media and communications activities. Developed and presented a final close out report. Transport Canada (TC), 02/2007, 01/2008, Project Manager, Project name: Marine Transport Policy and Air Transport Policy. Number of Employees: 4500. Project Value: 1.6B. Tasks Performed: Led communications planning activities for DM–level working group on 2008 Strategic Review. Developed and managed the implementation of an organizational change facilitation plan to identify, analyze, plan, track and control organizational improvements on a continuous basis. Integrated into the Departmental Performance report the results and attestations accompanying the Strategic Review for tabling at Treasury Board. Identified, analyzed and drafted business requirements to support Treasury Board requirements such as the Communications Policy of the Government of Canada, and the Common Look and Feel Standards for the Internet. Office of the Minister of Labour, 07/2004, 01/2006, Strategic Communications/Policy Advisor, Tasks Performed: Provided strategic communications advice to Minister of Labour and Housing both in oral and written formats in explaining and proposing communications initiatives. Approved communication strategies were used to support the development of tools such as background documents, FAQs, news releases and other products. Provided public affairs advice, via briefings and presentations, to the Minister of Labour and Housing on how to best inform Canadians, the key stakeholders, on new measure being taken by the Canada Mortgage and Housing Corporation that will help first home buyers obtain new mortgages and buy homes. Telus Communications, 10/1998, 06/2004, Senior Government Relations Manager, Number of Employees: 6000. Project Value: 4B. Employees/Clients Impacted: 6,500. Tasks Performed: Led the outreach and stakeholder relations planning for Telus Communications. Managed advocacy efforts with federal politicians and regulatory decision-makers on the merger between Telus and BC Telecom. Identified successful outcomes from the merger of BC Telecom and Telus, as well as the expansion of the company into Ontario, Quebec and the Atlantic provinces, aimed at improving organization and employee response to successfully manage organizational change. Responsible for working with C-Suite in developing, executing and updating stakeholder relations plans with key stakeholders including Canadian cultural groups in broadcasting and telecommunications, in order to identify partnerships for the distribution of television programming. Developed strategic communications, stakeholder engagement and government relations plan to support business units at TELUS and support marketing of bids and opportunities. Managed and developed with company clients’ speeches, speaking notes and presentations for Telus CEO and other senior executives. Collected and announced information regarding the merge and addressed concerns as to internal business changes and external clientele evolutions. Deputy Prime Minister of Canada, Minister of the Environment, and the Minister of Canadian Heritage, 10/1993, 09/1998, Communications Advisor/ Senior Policy Advisor, Tasks Performed: Provided oral briefings and communications support materials relating to policy position statements / options with regard to cabinet agenda with senior departmental executives as well as to Assistant Clerk of the Privy Council (Social Union). Senior Policy Advisor for the Cabinet Committee on Social Development Chair (Hon. Sheila Copps), wrote communications briefing materials for proposed changes to the Canada Health and Social Transfer and for the Public Service Human Resourcing Council (under Treasury Board) for strategic audiences and stakeholders including cabinet Ministers, Public Service unions and external stakeholders such as the Public Service Alliance of Canada. Wrote the communications strategy related to industry–regulated programs including the Book Publishers Industry Development. Principal Advisor in the amalgamation of the Cable Production Fund, Telefilm's Equity Broadcast Fund and a new $100 million annual public contribution to form the $200 million Canadian Television Fund.
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Implementation Project Manager
CDK Global
06.2023 - Current
Project Manager
Telus International
06.2022 - 06.2023
Implementation Configuration Manager, UKG Pro
ThinkBestPractice
01.2022 - 06.2022
Organizational Change Manager
Canada Border Services Agency
08.2021 - 01.2022
Project Manager - Configuration and Implementation
Ceridian Canada
08.2021 - 01.2022
Project Manager
Shared Services Canada (SSC)
08.2020 - 07.2021
Project Manager
Agriculture and Agri-Food Canada (AAFC)
10.2019 - 07.2020
Project Manager, PMO
Public Services and Procurement Canada (PSPC)
01.2019 - 10.2019
Project Manager
Shared Services Canada (SSC)
01.2014 - 12.2018
Project Manager
Aboriginal Affairs and Northern Development Canada
12.2012 - 12.2013
HCM Implementation Manager
Public Works and Government Services Canada (PWGSC)
02.2009 - 11.2012
Project Manager
Transport Canada (TC)
02.2007 - 01.2008
Project Manager
Department of Finance (FIN)
02.2006 - 12.2007
Change Manager / Communications Specialist
Global Affairs Canada (Canadian International Development Agency)
01.2006 - 01.2009
Strategic Communications/Policy Advisor
Office of the Minister of Labour
07.2004 - 01.2006
Senior Government Relations Manager
Telus Communications
10.1998 - 06.2004
Communications Advisor/ Senior Policy Advisor
Deputy Prime Minister of Canada, Minister of the Environment, and the Minister of Canadian Heritage
10.1993 - 09.1998
Bachelor of Arts Degree in Communications -
University of Western Ontario
Diploma in Intermediate French Language -
L’École d'été de Trois–Pistoles
Banff Centre–Executive Management in Project and Change Management -
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