Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Andrew (AJ) Park

Irvine

Summary

  • Dynamic customer service professional with extensive experience at Target, excelling in guest relations and complaint handling. Proven ability to enhance guest satisfaction through exceptional communication and empathy. Skilled in cash handling and team leadership, consistently optimizing operations and training new staff to ensure a seamless experience for all customers.
  • Professional with a strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
  • Check Cashing professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for a strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.


Overview

6
6
years of professional experience

Work History

Guest Advocate

Target
05.2022 - 06.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered curbside pickup orders to vehicles in a timely manner.

Crew Member

Culver's Restaurant
05.2021 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Cashier Team Lead

Frank's Check Cashing
05.2018 - 12.2020
  • Verified and processed check cashing transactions while ensuring compliance with identification and fraud-prevention protocols.
  • Handled large volumes of cash with accuracy and maintained balanced drawers throughout and at the end of each shift.
  • Provided courteous and professional customer service by answering questions about fees, services, and policies.
  • Maintained transaction records and completed daily logs for financial tracking and audit purposes.
  • Performed store opening and closing actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved customer concerns and escalated issues when necessary to ensure a smooth and secure transaction process.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

Bachelor's - Business Administration

University of California, Irvine
Irvine, CA
06-2028

High School Diploma -

Lutheran High School
Parker, CO
05-2024

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Complaint handling
  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Problem-solving
  • Team leadership
  • Cash handling expertise

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved customer satisfaction by completing orders on time with accuracy and efficiency.
  • Documented and resolved financial problems which led to proper documentation.

Languages

English
Native or Bilingual
Korean
Native or Bilingual
Spanish
Professional Working

Timeline

Guest Advocate

Target
05.2022 - 06.2024

Crew Member

Culver's Restaurant
05.2021 - 04.2022

Cashier Team Lead

Frank's Check Cashing
05.2018 - 12.2020

Bachelor's - Business Administration

University of California, Irvine

High School Diploma -

Lutheran High School

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Andrew (AJ) Park