Andrew Zorychta
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my technical proficiency and team leadership skills at Champ Burger to significantly improve service delivery. My background includes expert equipment maintenance and fostering strong client relationships, achieving notable efficiency and satisfaction levels.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Cashier
No Frills
03.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Arena Attendant
Mount Forest Arena
01.2016 - 01.2017
- Enhanced guest experience by promptly responding to inquiries, addressing concerns, and providing clear directions when needed.
- Contributed to smooth event operations by coordinating with other staff members and addressing issues promptly.
- Maintained cleanliness standards throughout the facility, contributing to a positive atmosphere for all visitors.
- Assisted in event setup and teardown, ensuring efficient transitions between events and minimizing downtime.
- Supported ticket sales efforts by accurately processing transactions and managing cash flow during high-traffic periods.
- Set up and disassembled building furnishings and arrangements, preparing for and cleaning after games and special events.
Maintenance
Tim Horton's
03.2017 - 01.2018
- Performed minor mechanical work and routine equipment maintenance.
- Enhanced customer experience by preparing beverages efficiently and with attention to detail.
- Improved workflow by maintaining a clean and organized workspace.
- Trained new team members to ensure consistency in service quality.
- Assisted customers with menu selections, increasing customer satisfaction.
- Handled cash register operations to provide quick and accurate transactions.
- Ensured equipment was properly maintained to support efficient operations.
- Organized stock areas and restocked supplies to maintain seamless service.
Delivery Driver/Kitchen Cook
Dominos Pizza
02.2018 - 06.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Restaurant Manager/Cook
Champ Burger
08.2018 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Wellington Heights Secondary School
Mount Forest, ON06-2018
Skills
- Team Leadership
- Consumer Engagement Strategies
- Point of Sale Software Proficiency
- Skilled Shift Supervision
- Technical Proficiency
- Advanced Technical Skills
- Precision Computer Repair
- Client Relationship Development
- Flexible Problem-Solver
- Personnel Management Expertise
- Equipment Maintenance Expertise
- Able to fix equipment with no prior knowledge
Timeline
Restaurant Manager/Cook
Champ Burger
08.2018 - Current
Delivery Driver/Kitchen Cook
Dominos Pizza
02.2018 - 06.2018
Maintenance
Tim Horton's
03.2017 - 01.2018
Arena Attendant
Mount Forest Arena
01.2016 - 01.2017
Cashier
No Frills
03.2014 - 09.2015
High School Diploma -
Wellington Heights Secondary School
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