Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Yafuso

532 Blue Bonnet Ct

Summary

Dynamic professional with a proven track record in customer service and sales, honed at companies like Viejas Casino & Resort. Skilled in cash handling and efficient multitasking, I excel in building customer relationships and enhancing satisfaction. Demonstrated ability to work collaboratively, achieving significant improvements in customer engagement and operational efficiency.

Overview

18
18
years of professional experience

Work History

Slot Attendant

Viejas Casino & Resort
04.2013 - Current
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Cultivated strong relationships with guests to enhance loyalty.
  • Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
  • Set up new loyalty memberships and updated existing accounts.
  • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
  • Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.

Sales Associate

T Mobileretailer
03.2012 - 03.2013
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

ATT
04.2007 - 03.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Associate Of Applied Business - Business Administration

Southwestern College
Chula Vista, CA
06.2012

Skills

  • Quick learner
  • Strong communication skills
  • Efficient multitasking
  • Sales experience
  • Cash handling proficiency
  • Data entry
  • Accurate money handling
  • Customer service
  • Teamwork and collaboration
  • Professional demeanor

Timeline

Slot Attendant

Viejas Casino & Resort
04.2013 - Current

Sales Associate

T Mobileretailer
03.2012 - 03.2013

Sales Associate

ATT
04.2007 - 03.2012

Associate Of Applied Business - Business Administration

Southwestern College

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Andrew Yafuso