Andrew Wills
Airdrie,AB
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
12
12
years of professional experience
Work History
Service Manager
Alberta Ag Centre
Olds, Alberta
07.2016 - 03.2025
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with customers to offer solutions to service needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Developed and implemented service protocols to enhance operational efficiency.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Coordinated with the warranty department to process claims and provide customer support.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Service Shop Foreman/Technician
Moody’s Equipment LP
Balzac, Alberta
04.2013 - 06.2016
- Managed team of technicians, providing leadership and guidance.
- Organized workflow schedules for staff members based on job orders received from customers.
- Oversaw daily operations in shop, ensuring efficiency and productivity.
- Identified needs of customers promptly and efficiently.
- On call duties during busy times.
- Field calls as necessary.
Education
Canadian Red Cross CRP/AED Level C - First Aid
I Res-Q-U
Airdrie, AB04-2023
Class Master Technician - Agriculture
Class Equipment
Regina, SK01-2021
Certified Journeyman - Argriculture
Alberta Apprenticeship And Industry Training Act
Alberta06-2014
HGV Certified Technician - Heavy Goods Vehicles
Stevenson College
Edinburgh, Uk01-1995
SVQ - Agriculture
Borders College
Galashiels, UK01-1993
Skills
- Workflow management
- Compliance with Service Protocols
- Client Retention Initiatives
- Team management
- Effective communication
- Problem solving
- Trustworthy and honest
- Self motivation
- Positive attitude
- Safety compliance
- Critical thinking
Affiliations
Skiing
Avalanche Training
Mountain biking.
Hiking
Family Time
References
References available upon request.
Timeline
Service Manager
Alberta Ag Centre
07.2016 - 03.2025
Service Shop Foreman/Technician
Moody’s Equipment LP
04.2013 - 06.2016
Canadian Red Cross CRP/AED Level C - First Aid
I Res-Q-U
Class Master Technician - Agriculture
Class Equipment
Certified Journeyman - Argriculture
Alberta Apprenticeship And Industry Training Act
HGV Certified Technician - Heavy Goods Vehicles
Stevenson College
SVQ - Agriculture
Borders College