Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew West

Sacramento

Summary

Dynamic and results-driven professional with a strong background in customer service at Planet Fitness. Proven ability to enhance member satisfaction through effective communication and complaint resolution. Skilled in financial transactions and maintaining a clean environment, consistently fostering a welcoming atmosphere for all members. Committed to teamwork and collaboration in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Planet Fitness
04.2022 - Current
  • Provided exceptional member service, addressing inquiries and concerns promptly.
  • Assisted in onboarding new members, ensuring smooth integration into fitness programs.
  • Processed membership applications and payments accurately, maintaining efficient workflow.
  • Resolved member issues with empathy, enhancing overall satisfaction and retention.
  • Enforced gym policies and procedures
  • Responsible for maintaining a clean and safe environment

Housekeeper

Sunrise Senior Living
04.2024 - 08.2024
  • Managed daily cleaning schedules to ensure timely completion of housekeeping tasks.
  • Implemented efficient cleaning techniques to enhance workspace cleanliness and guest satisfaction
  • Completed laundry services in a timely manner
  • Maintained impeccable cleanliness in 10+ rooms and common areas
  • Performed general maintenance on building as directed


Head Referee

Rebounderz Indoor Trampoline Arena
04.2021 - 03.2022
  • Officiated non-competitive games, ensuring adherence to rules and safety protocols.
  • Trained and mentored junior referees on game procedures and conflict resolution.
  • Provided supervision on main floor
  • Delegated and assisted referees in maintaining a safe and clean environment
  • Assisted with cafe operations such as cashiering and food preparation
  • Resolved customer inquiries and complaints effectively and efficiently

Education

El Camino Fundamental High School
Carmichael, CA
06-2020

Skills

  • Customer service
  • Financial transactions
  • Customer support
  • Communication
  • Time Management
  • Complaint handling
  • Member account management
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Sales and upselling

Timeline

Housekeeper

Sunrise Senior Living
04.2024 - 08.2024

Member Service Representative

Planet Fitness
04.2022 - Current

Head Referee

Rebounderz Indoor Trampoline Arena
04.2021 - 03.2022

El Camino Fundamental High School

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Andrew West