Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Andrew Vukovic

Vancouver,BC

Summary

Bartender / Server with a proven track record of reliability and integrity, bringing 4 years of experience in casual dining establishments. Committed to upholding high standards of customer service and contributing to a new workplace as a strong team member.

Overview

9
9
years of professional experience

Work History

Bartender / Shift Supervisor

The Fountainhead Pub
05.2022 - Current
  • Applied natural talent for genuinely connecting with patrons to consistently enhance experiences, foster loyalty, and attract new regulars to establishment.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Achieved recognition as top upseller, demonstrating exceptional sales skills and contributing significantly to revenue growth.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.

Server

Morrison's Restaurant
10.2017 - 08.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Team Leader

McDonald's
11.2015 - 09.2017
  • Supervised and managed employees and work floor areas.
  • Provided excellent customer service at all times and was recognized as having high accuracy in managing customer orders and cash.
  • Prepared food and maintained cleanliness in kitchen and restaurant.
  • Trained and mentored new employees.

Education

Bachelor of Science - Biochemistry

Queen's University
Kingston, ON
04.2022

High School Diploma -

Central Elgin Collegiate Institute
St. Thomas, ON
06.2017

Skills

  • Beverage Preparation
  • Beer and Cocktail Knowledge
  • Staff Management
  • Staff Training
  • Customer Service and Customer Recovery
  • Upselling Strategies
  • Bar Opening/Closing Procedures
  • POS Systems Operation: TouchBistro, Toast

Availability

Available to work full time with a full availability.

Timeline

Bartender / Shift Supervisor

The Fountainhead Pub
05.2022 - Current

Server

Morrison's Restaurant
10.2017 - 08.2019

Team Leader

McDonald's
11.2015 - 09.2017

Bachelor of Science - Biochemistry

Queen's University

High School Diploma -

Central Elgin Collegiate Institute

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Andrew Vukovic