ANDREW VALENCIA
Toronto,Canada
Summary
Adept at leveraging skills in QuickBooks and leadership, I significantly enhanced operational efficiency and team performance across roles, notably as a Bookkeeper for Toronto College of Dental Hygiene. Demonstrated expertise in auditing and staff management, achieving a 10% sales increase at JYC Exports, showcases my ability to drive results and foster growth.
Skilled Bar Supervisor with experience in managing bar operations, providing top-quality customer service, and maintaining high standards of cleanliness. Proven ability to lead teams effectively, streamline processes for efficiency and manage inventory control. Demonstrated success in implementing innovative strategies that boost revenue and enhance overall guest experiences. Known for strong interpersonal skills, problem-solving abilities, and commitment to continuous improvement.
Overview
16
16
years of professional experience
Work History
Floor/Bar Supervisor
DGS Events
Toronto, Canada
01.2018 - Current
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Work on an ongoing basis to lead and train staff, including assisting in staffing positions, to ensure that all staff members are well-informed on event-specific details.
- Oversee productivity, work assignments, and communicate with management about any challenges and the status of all assignments prior to the conclusion of the shift.
- Measure and mix house ingredients to prepare both custom and menu drink orders.
Bookkeeper
Independent Contractor
Toronto, Canada
- Current
- Prepare accounting records for clients by compiling and analyzing commercial transactions
- Reconcile client's financial records to help ensure accuracy of financial statements
- Prepare payroll
- File monthly and annual tax returns
- Study financial trends to determine future business needs, which help me to strengthen abilities such critical thinking data research and strategy
Bar / Floor Manager
Toronto Event Centre
Toronto, Canada
01.2024 - 07.2024
- Developed strategies and made decisions to meet beverage requirements in daily operations.
- Managed and controlled the inventory system.
- Participated in recruiting, onboarding, training, and reviewing staff performance.
- Ensured compliance with health and safety regulations by regularly inspecting premises for cleanliness and safety hazards.
Server/Bartender
Chelsea Hotel
NYC, USA
08.2023 - 11.2023
- Greeted customers, presented menus, used cross- and upselling techniques to increase consumption, and assured them of a positive experience.
- Cooperated and communicated with all serving and kitchen staff to ensure prompt customer service throughout the entire guests' visit.
- Delivered checks, collected payments, closed, and presented daily reports.
Floor Manager
Gitano Island
NYC, USA
06.2021 - 11.2023
- Worked closely with the General Manager, Bar Manager, Events Director, and other Assistant Managers for cohesion throughout all the services, policies, communication, and procedures, always ensuring service standards were consistently met, and activities were carried out effectively.
- Resolved complaints from guests in a polite and friendly manner, and followed up when needed.
- Trained, motivated, and oversaw team delivering outstanding service to every customer.
Bookkeeper
Toronto College of Dental Hygiene
Toronto, Canada
01.2023 - 06.2023
- Detected inaccuracies in the accounting reports.
- In consequence, I worked on completing the entire bookkeeping cycle and modifying all the transactions in QuickBooks for years, allowing the organization to track all information in its books to make key operating, investing, and financing decisions.
- Assisted in financial planning and analysis to support strategic decision-making.
Port Equipment Manager
JYC Exports
Miami, USA
01.2019 - 01.2021
- Actively sought out new sales opportunities through cold calling, email, meeting up, and networking with clients and prospects.
- This contributed to an increase in the annual sales by 10% compared to the previous year.
- Collected, analyzed, and prepared data for sales reports.
Passenger Service Agent
Global Aviation Services
Mississauga, Canada
01.2017 - 12.2017
- Verified passengers' identification, checked them in, and assisted them with the boarding process.
- Monitored baggage loading, flight plan, and activities around the aircraft.
Auditor
Iluminaciones Técnicas
Cali, Colombia
01.2012 - 01.2016
- Reviewed and entered daily transactions in accounting software, and updated reforms and tax regulation changes.
- In charge of staff training for any given new law updates.
- Prepared and filled out tax returns, and presented reports to government regulatory agencies.
Bookkeeper
San Jorge Pharmacy
Cali, Colombia
01.2009 - 01.2012
- Participated in the workforce recruiting, reassuring that the values, principles, goals, and high standards of the organization were always applied.
- Reconciled computer reports with manually maintained ledgers.
- Reconciled or entered report discrepancies found in financial records.
Education
Business Management -
ILAC College
Toronto, ON, Canada01.2023
Bachelor - Accounting, Information Systems
Antonio Jose Camacho University
Cali, ColombiaSkills
- Salesforce
- QuickBooks
- Toast
- Ceridian (payroll)
- Microsoft Office
- Problem-solving
- Auditing
- Time management
- Leadership
- Constructive communication
- Multitasking
- Attention to detail
- Service coordination
- Staff scheduling
- Staff management
- Beverage making
- Ordering supplies
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bar / Floor Manager
Toronto Event Centre
01.2024 - 07.2024
Server/Bartender
Chelsea Hotel
08.2023 - 11.2023
Bookkeeper
Toronto College of Dental Hygiene
01.2023 - 06.2023
Floor Manager
Gitano Island
06.2021 - 11.2023
Port Equipment Manager
JYC Exports
01.2019 - 01.2021
Floor/Bar Supervisor
DGS Events
01.2018 - Current
Passenger Service Agent
Global Aviation Services
01.2017 - 12.2017
Auditor
Iluminaciones Técnicas
01.2012 - 01.2016
Bookkeeper
San Jorge Pharmacy
01.2009 - 01.2012
Bookkeeper
Independent Contractor
- Current
Business Management -
ILAC College
Bachelor - Accounting, Information Systems
Antonio Jose Camacho University
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