Andrew Teed
Ottawa,Ontario
Summary
Highly motivated and adaptable professional with over 4 years of experience in diverse roles within customer service, sales, and project management. Proven ability to quickly learn and master new concepts, efficiently manage multiple responsibilities, and lead teams to achieve organizational goals. Demonstrates exceptional communication and interpersonal skills, adept at building positive relationships with clients, colleagues, and stakeholders. Strong analytical and problem-solving abilities, with a track record of identifying inefficiencies and implementing effective solutions. Committed to continuous improvement and excellence, ready to contribute to the success of a dynamic management trainee program.
Overview
4
4
years of professional experience
Work History
Assistant Team Leader
Wendys Fast Food
02.2023 - Current
- Supervised a team of 10+ employees, ensuring efficient operations during shifts.
- Assisted in managing inventory and ordering supplies, reducing waste and controlling costs.
- Handled customer complaints and feedback, implementing solutions to improve service quality.
- Conducted performance evaluations and provided coaching to team members.
Sales Associate
Home Hardware
09.2020 - 11.2023
- Delivered exceptional customer service, achieving a 95% customer satisfaction rating.
- Assisted in managing inventory, including stock replenishment and organizing displays to maximize sales.
- Trained new employees on company policies, product knowledge, and customer service standards.
- Analyzed sales data to identify trends and provide recommendations to improve store performance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
Summit Marketing Solutions
06.2022 - 01.2023
- Handled customer inquiries and resolved issues promptly, improving customer retention rates.
- Developed training materials and conducted sessions for new hires, enhancing team productivity.
- Implemented feedback systems to gather customer insights and improve service quality.
- Utilized CRM software to manage customer data and track service interactions.
Education
BBA - Business Administration
Carleton University
Ottawa, ON05.2024
High School Diploma -
St Joseph Catholic High School
Ottawa, ON06.2019
Skills
- Leadership and Team Management: Experience in leading teams, training new employees, and managing team dynamics
- Analytical and Problem-Solving: Ability to analyze data, identify trends, and develop strategies to improve operations
- Customer Service: Experience in providing excellent customer service and handling customer feedback effectively
- Project Management: Ability to assist in planning, executing, and monitoring projects to ensure they meet deadlines and budget constraints
- Efficiency: Ability to work under pressure and maintain productivity in fast-paced environments
- Flexibility: Proven track record of adapting to changing environments and roles within an organization
Accomplishments
- Introduced a feedback system that enhanced service quality and reduced customer complaints by 30%.
- Supervised team of 10 staff members.
- Trained and mentored a team of 10 new hires, improving overall team performance and productivity by 25%.
- Managed logistics for a major company event attended by over 500 participants, receiving commendations for organizational excellence.
Languages
English
Native or Bilingual
Timeline
Assistant Team Leader
Wendys Fast Food
02.2023 - Current
Customer Service Representative
Summit Marketing Solutions
06.2022 - 01.2023
Sales Associate
Home Hardware
09.2020 - 11.2023
BBA - Business Administration
Carleton University
High School Diploma -
St Joseph Catholic High School
Similar Profiles
Dexter EmoryDexter Emory
Shift Manager at Wendys Fast FoodShift Manager at Wendys Fast Food
Tamra MurphyTamra Murphy
General Manager of Food Service at Wendys Fast FoodGeneral Manager of Food Service at Wendys Fast Food
Ashley ZempelAshley Zempel
Crew Trainer at Wendys Fast FoodCrew Trainer at Wendys Fast Food
Blake CannonBlake Cannon
Restaurant Team Member at Wendys Fast FoodRestaurant Team Member at Wendys Fast Food
Pharès Othniel GandonouPharès Othniel Gandonou
Intern at Sheena Constant, CPAIntern at Sheena Constant, CPA