Andrew Szabo

IT PROJECT MANAGER II

TELUS

03.2006 - 10.2023

Led diverse teams of technical experts overseeing a range of portfolios focused on technical innovation and one-off projects, aimed at addressing customer or internal operational needs
Analyzed incoming customer/business requests and formulated solution proposals, with a focus on identifying revenue-generating opportunities and OPEX reduction strategies
Executed comprehensive planning, monitoring, and control of workflows across various projects, delivering daily and weekly reports to Director and Vice President levels, as well as key stakeholders
Implemented CAPEX return on investment and OPEX reductions/avoidance reporting using EASE modeling and expense/benefit return tracking
Led numerous large-scale IT/Telecom projects (5-10/year) for complex solution clients and company development initiatives, managing approved budgets ranging from 5M to 40M
Established project schedules and deadlines through collaboration with SMEs, utilizing Microsoft Project to create dynamic, integrated schedules ensuring delivery timelines and critical path maintenance
Assigned internal and external/offshore resources (10 - 100 team members) responsibilities based on project requirements, using Project Portfolio Management methodologies and DevOps framework via JIRA for accountability and performance tracking
Successfully integrated state-of-the-art POS systems at TELUS corporate and dealer stores and kiosks, streamlining transactions and improving overall operational efficiency
Collaborated with cross-functional teams to ensure seamless POS integration across multiple locations, enhancing the overall customer experience
Worked directly with prime business partners to design and implement Koodo TAB customer loyalty programs, increasing retention by 20% within the first year
Worked closely with TELUS Loyalty and Rewards business teams to tailor programs to align with customer preferences, fostering brand loyalty and repeat business
Managed technical teams to implement regular system updates, minimizing downtime and ensuring optimal POS performance
Coordinated early engagement with TELUS operational and business management teams to assess and plan for forecasted approaching day-to-day work financial impacts in addition to strategic business requirement systematically to develop a plan to manage the implementation and controlling of costs to achieve specific goals.

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