Andrew Story
Sacramento
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated at The Ranch House and Intermountain Hardware. Skilled in cash handling and exceptional customer service, I excel in guest relations management and multitasking, significantly improving service efficiency and customer satisfaction.
Dependable Sales Associate successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Active listener and complex problem-solver proficient in settling on-field disputes. Flexible professional willing to take initiative to protect the safety of players.
Overview
4
4
years of professional experience
Work History
Intramural Official
The Union Well Inc
09.2024 - Current
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, and players.
- Inspected sporting equipment for compliance with safety and event regulations.
- Monitored players to identify any rule violations and issue appropriate penalties.
- Explained and taught regulations and rules to players and coaches.
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
Server
The Ranch House
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Retail Sales Associate
Intermountain Hardware
03.2021 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Chester High School
06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Guest Relations Management
- Assessing performance
- Decision-making skills
Accomplishments
- Collaborated with team of 5 servers in the development of creating more efficient system for seating out guests, which resulted in faster seating and more guests per hour.
- Worked as Vice president of a fraternity handling large budgets and holding enough money to hold events throughout the semesters.
Affiliations
- Sigma Phi Epsilon
Contact
Phone Number: 530-258-6667
Email Address: abstory04@gmail.com
Hobbies
Enthusiastic about keeping my mental and physical health in one hundred percent capacity by working out.
Enjoy playing basketball in my free time with friends.
Timeline
Intramural Official
The Union Well Inc
09.2024 - Current
Server
The Ranch House
04.2024 - 08.2024
Retail Sales Associate
Intermountain Hardware
03.2021 - 04.2024
High School Diploma -
Chester High School
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