Andrew Smith
Hannon
Summary
Dynamic Sales and Service Manager with a proven track record excelling in customer relationship building and process improvements. Skilled in negotiation and sales strategy development, I foster team collaboration and enhance productivity, achieving significant operational efficiencies while maintaining high safety standards.
Overview
24
24
years of professional experience
Work History
Salesperson
Traction Hamilton
10.2019 - Current
- I am a two time triple crown winner. To achieve this I would need to hit every quarter’s quotas, annual quota and annual gross margin to exceed 96% I was at 108% for 2025
- I’ve won multiple sales spiffs put on by specific vendors. Grote win a trip two times, Gates $1000 gift card for new hydraulics sales, Tractions Casino promotion to name a few, and was competing with the central regional sales team to win these Spiffs.
- Developed and maintained strong customer relationships to drive repeat
- Daily CRM visit notes required exceed daily notes required regularly.
- My territory that I managed had 80 customers worth 4.5 million dollars and grew it to 5.3 million dollars in 2025
- I regularly attend special events for national customers which included hosting Maple Leafs Games and Raptors Games at the Scotiabank Arena. I would also put in an annual BBQ for Laidlaw.
- Analyzed customer accounts to identify opportunities for growth and expansion.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- I have expanded my customer base through targeted prospecting.
- Enhanced product knowledge by attending training sessions and staying current with industry
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Met with customers and would contract price certain vendor lines at a specified gross margin to gain the business from other suppliers.
Service Manager
Triple M Metal
05.2014 - 10.2019
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Implemented process improvements that enhanced productivity and reduced waste in service areas.
- Coordinated maintenance schedules for equipment, ensuring minimal downtime and optimal performance.
- Analyzed service metrics to identify trends and recommend actionable strategies for improvement.
- Fostered a collaborative team environment, promoting communication and teamwork among staff members.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Mechanic
Thomson Metals
Burlington Ontario
05.2008 - 05.2014
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various machinery to ensure optimal performance.
- Executed repairs on hydraulic systems, engines, and electrical components effectively.
- Collaborated with team members to troubleshoot complex mechanical problems efficiently.
- Implemented safety protocols, enhancing workplace safety standards consistently.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Mechanic
Image Honda
Hamilton, ON
12.2004 - 05.2008
Mechanic
Parkway Toyota
Hamilton, ON
05.2002 - 12.2004
Education
310s - Automotive Technician
Mohawk College of Applied Arts And Technology
HamiltonSkills
- Sales strategy development
- Sales management
- Negotiation
- Objection handling
- Product description
- Complaint handling
- Business development
- Cross-selling products and services
- Cold calling
- Prospecting
- Account management
- Territory management
- Customer retention
Accomplishments
Sales accomplishments
2 time triple crown achievement 2022 and 2025 for gross margin, quarterly quota and annual quota
X2 time Winner of the “win a trip” Spiff by Grote
Winner of the Gates hydraulics Spiff for highest increased hydraulic sales in the region.
Timeline
Salesperson
Traction Hamilton
10.2019 - Current
Service Manager
Triple M Metal
05.2014 - 10.2019
Mechanic
Thomson Metals
05.2008 - 05.2014
Mechanic
Image Honda
12.2004 - 05.2008
Mechanic
Parkway Toyota
05.2002 - 12.2004
310s - Automotive Technician
Mohawk College of Applied Arts And Technology