Andrew Silver
Port Alberni,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Integrator/HR/Office Manager
Valley Vision Optometry
08.2021 - 11.2023
- As the Integrator for VVO, I have been responsible for managing the clinic, for a staff of up to 20
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Oversaw legal compliance with federal and provincial laws and regulations in addition to compliance with company policies and procedures.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office pharmacuetical inventory activities by ordering and requisitions and stocking and shipment sending/receiving.
- Managed office operations while scheduling appointments for department managers.
Franchisee
COBS Bread
05.2006 - 01.2021
- As the franchisee for COBS Bread Walnut Gate location, I have been responsible for the following:
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased sales by double digit percentage 7 consecutive years
- Checked and controlled inventory levels to identify risks and opportunities.
- Generated and analyzed POS reports to review sales by location and time for future planning.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Bakery Manager
COBS Bread
06.2004 - 05.2006
- I was hired by COBS Bread as a Bakery Manager for their corporate owned bakeries
- I first ran South Point Annex location, then opened the Ocean Park location
- I was a multi site manager at that point, splitting my time between the two bakeries
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- I was responsible for all aspects of running the bakery
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Please see my more recent position as Franchisee for full details
Education
High School Diploma -
Some College
Port Alberni, BCSkills
- Team Supervision
- Office Management
- Administrative Support
- Compliance Monitoring
- Operations Management
- Customer Service
- Staff Hiring
- KPI Tracking
- Data Analysis
Languages
English
Native or Bilingual
Certification
- Level 1 First Aid
Timeline
Integrator/HR/Office Manager
Valley Vision Optometry
08.2021 - 11.2023
Franchisee
COBS Bread
05.2006 - 01.2021
Bakery Manager
COBS Bread
06.2004 - 05.2006
High School Diploma -
Some College
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