Andrew Sherman
Atascadero
Summary
Dedicated Guest Advocate with strong customer service skills, adept at problem-solving and conflict resolution. Committed to creating welcoming experiences and efficiently training team members.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
Paso Robles
04.2025 - Current
- Assisted guests with product inquiries and store navigation.
- Handled transactions accurately at the cash register.
- Resolved guest concerns promptly and courteously.
- Educated guests on promotions and loyalty programs.
- Provided a welcoming atmosphere through friendly interactions.
Team Leader Manager
Little Ceasers
Porterville
07.2021 - 12.2024
- Led daily team operations to ensure project alignment and efficiency.
- Mentored junior team members to improve skill sets and performance levels.
- Managed scheduling and resource allocation for optimal project execution.
- Supported conflict resolution within the team to maintain a positive work environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Conducted periodic audits of cash registers to verify accuracy of money handling practices.
Food Waiter
Black Bear Diner
Porterville
04.2020 - 07.2021
- Delivered prompt and friendly service to all guests at the diner.
- Assisted guests with menu selections and provided detailed descriptions of dishes.
- Processed customer orders efficiently using the restaurant's point-of-sale system.
- Addressed guest concerns and resolved issues to enhance dining experience.
- Trained new waitstaff on procedures and customer service standards.
Education
High School Diploma -
Porterville High School
Porterville, CA06-2021
Skills
- Customer service
- Cash handling
- Product knowledge
- Transaction processing
- Promotion education
- Team leadership
- Conflict resolution
- Staff training
- Problem solving
- Effective communication
- Attention to detail
- Complaint handling
- Guest relations
- Stress tolerance
Timeline
Guest Advocate
Target
04.2025 - Current
Team Leader Manager
Little Ceasers
07.2021 - 12.2024
Food Waiter
Black Bear Diner
04.2020 - 07.2021
High School Diploma -
Porterville High School