Andrew Sheppard

• Ensured seamless operations by coordinating dispatch schedules.
• Managed emergency situations effectively to minimise disruption in services.
• Handled high volumes of inbound calls calmly under pressure.
• Improved efficiency with meticulous vehicle maintenance records.
• Made time-sensitive decisions to keep transport services running on-time and meet client expectations.
• Maintained vehicle cleanliness and functionality through regular inspections and servicing.
• Followed traffic regulations and safety protocols to ensure secure transportation.
• Adapted to changing routes and schedules based on traffic and weather conditions.

• Produced detailed survey reports through calculated measurements, dimensions, ground and soil testing, and material data for design plans.
• Managed property portfolio of 1200 residential homes, undertaking routine maintenance and repairs while on-site.
• Cleared interior and exterior site areas to enable construction works.
• Patrolled grounds to identify and complete caretaking requirements.
• Outlined possible safety hazards through diligent risk assessments and analyses and advised teams working on construction projects to create robust, technically sound structures.
• Repaired varied building faults, including fixes to paintwork, tiles and paving.
• Carried out general day-to-day site work including repairs and removals.
• Maintained knowledge of current legislation for guaranteed project compliance and checked designs for potential risks and non-conformance issues with health and safety regulations.
• Scheduled tasks strategically to meet set deadlines for construction work and identified need for maintenance and repairs, arranging when necessary.
• Inspected and surveyed proposed sites against suitability requirements and supported whole lifecycle of construction projects by modelling building information.
• Collaborated with design and construction teams to ascertain and meet technical scope, identifying project constraints and using technical knowledge to advise on alterative solutions.
• Implemented safety equipment, measuring instruments, and technical drawing software across different project stages.
• Coordinated external contractors to complete complex maintenance works.
• Utilized architectural diagram software to produce initial drafts and established finishing touches using 2D and 3D sketching to produce final drafts.
• Conducted post-construction inspections to guarantee conformity to agreed plans.

Asbestos Surveying and Management

Surveyed environmental contamination sites to determine scope of work required and build accurate estimates.

Identified damage to buildings and organised remediation work.

Set up asbestos containment sites to minimise dust dispersal and follow proper procedures.

Prepared and collected correct sample quantities for analysis in accordance with safety guidelines.

Painted and encapsulated building surfaces as part of regular maintenance processes, and used paper and masking tape to protect unpainted surfaces.

Cleaned and disinfected surfaces following guidelines specific to the type of environment.

Maximised longevity of equipment by performing preventive maintenance.

• Investigated complaints, incidents and accidents at residential sites.
• Completed routine inspections of current let properties and providing a formal report to property owner.
• Documented recurrent issues and worked with contractors to prevent re-occurrence.
• Acted as first point of contact for tenants across 278 properties and ensured adherence of leases and contracts.
• Gathered evidence to support deposit dispute cases, providing findings in accurate, comprehensive reports.

• Exceeded service and quality standards during every review period.
• Recipient of several outstanding reviews acknowledging dedication to exemplary customer service.

• Surpassed annual quota by 46% and exceeded targeted sales goals by 23%.
• Set weekly goals for 6 inside sales representatives and completed company leadership training programme.

• Processed heavy loads of curbside recyclable materials within target timeframes according to processing categories.
• Reported equipment blockages for prompt repair, reducing operational disruption as part of routine daily vehicle inspections and ongoing maintenance.
• Completed manual labour tasks in year-round weather conditions whilst upholding correct PPE to maintain health, hygiene and safety standards for self and operating crew.